How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cory Your Own Question
Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3428
Experience:  Computer Repair Technician 5+ Years
8685120
Type Your Computer Question Here...
Cory is online now

I w as looking through my facebook and went into one of those

Customer Question

i w as looking through my facebook and went into one of those stories about interesting life stories when this hacker or virus warning came up what should i do
Submitted: 1 year ago.
Category: Computer
Expert:  Cory replied 1 year ago.
Welcome, I am Cory. Is it on Facebook or your computer?
Customer: replied 1 year ago.
facebook
Expert:  Cory replied 1 year ago.
Would you like me to look at this and connect remotely and fix it for an additional fee of $19.99?
Customer: replied 1 year ago.
no thanks will you not answer my question i have paid allready
Expert:  Cory replied 1 year ago.
What does it look like?
Customer: replied 1 year ago.
it was one of those links
Expert:  Cory replied 1 year ago.
Is it a site you can close?
Customer: replied 1 year ago.
i have gone out of it but what im afraid of is it cud have tapped into emails etc
Expert:  Cory replied 1 year ago.
Did you enter account information?
Customer: replied 1 year ago.
no but what about al lthe info stored on laptop and phone with our tranactions etc . ive booked holidays online ,pay bills online are they ok
Expert:  Cory replied 1 year ago.
yes, If you just clicked a link and it said you had a virus, it was just trying to scam or get you to buy something.
Customer: replied 1 year ago.
what would they be asking me to buy
Expert:  Cory replied 1 year ago.
An anti-virus, do a security scan, or other things of that nature.
Expert:  Cory replied 1 year ago.
Let me know if you have any other questions? As a precautionary step, you could change your Facebook password. - https://www.facebook.com/settings?tab=account&section=passwordOtherwise, everything else should be fine. Please remember to rate my answer so I get credit today.
Expert:  Cory replied 1 year ago.
Hello, Just following up to find out if this issue is resolved or if you need further help. Thank you, Cory