How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cory Your Own Question

Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3280
Experience:  Computer Repair Technician 5+ Years
8685120
Type Your Computer Question Here...
Cory is online now

I w as looking through my facebook and went into one of those

Customer Question

i w as looking through my facebook and went into one of those stories about interesting life stories when this hacker or virus warning came up what should i do
Submitted: 10 months ago.
Category: Computer
Expert:  Cory replied 10 months ago.
Welcome, I am Cory. Is it on Facebook or your computer?
Customer: replied 10 months ago.
facebook
Expert:  Cory replied 10 months ago.
Would you like me to look at this and connect remotely and fix it for an additional fee of $19.99?
Customer: replied 10 months ago.
no thanks will you not answer my question i have paid allready
Expert:  Cory replied 10 months ago.
What does it look like?
Customer: replied 10 months ago.
it was one of those links
Expert:  Cory replied 10 months ago.
Is it a site you can close?
Customer: replied 10 months ago.
i have gone out of it but what im afraid of is it cud have tapped into emails etc
Expert:  Cory replied 10 months ago.
Did you enter account information?
Customer: replied 10 months ago.
no but what about al lthe info stored on laptop and phone with our tranactions etc . ive booked holidays online ,pay bills online are they ok
Expert:  Cory replied 10 months ago.
yes, If you just clicked a link and it said you had a virus, it was just trying to scam or get you to buy something.
Customer: replied 10 months ago.
what would they be asking me to buy
Expert:  Cory replied 10 months ago.
An anti-virus, do a security scan, or other things of that nature.
Expert:  Cory replied 10 months ago.
Let me know if you have any other questions? As a precautionary step, you could change your Facebook password. - https://www.facebook.com/settings?tab=account&section=passwordOtherwise, everything else should be fine. Please remember to rate my answer so I get credit today.
Expert:  Cory replied 10 months ago.
Hello, Just following up to find out if this issue is resolved or if you need further help. Thank you, Cory

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions