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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38283
Experience:  Over 15 years of consulting to the IT industry
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Unable to get into my Sony account

Resolved Question:

Unable to get into my Sony account
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
To clarify, you are referring to entering your account via the link below correct?
https://account.sonyentertainmentnetwork.com/external/auth/login.action
Please let me know.
Customer: replied 1 year ago.
Yes that is correct
Expert:  Richard replied 1 year ago.
Can you tell me please which email you used for the account?
Customer: replied 1 year ago.
***@******.***
Expert:  Richard replied 1 year ago.
ok, no account exists yet for it, so it has not gone through.
Which internet browser are you using?
and what are you intending to use the account with?
Customer: replied 1 year ago.
Thats what I thinks is the problem it will not let us verify it - I am using crome
Customer: replied 1 year ago.
It is for a walkman
Expert:  Richard replied 1 year ago.
ok, use Internet Explorer please. I prefer Chrome as well but some sites have issues with it.
In internet explorer, go to this link
https://account.sonyentertainmentnetwork.com/liquid/external/create-account!input.action?returnURL=&cancelURL=&service-entity=np
And tell me if via internet explorer you can get it verified.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else Let me know the results please
Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Hi it would not let me create the account at this time it said try again later
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
I already have it on will give you codes shortly
Customer: replied 1 year ago.
ID is 133 520 716 - password *****
Expert:  Richard replied 1 year ago.
thanks, ***** *****
Customer: replied 1 year ago.
Hi you put us on the wrong account I wanted walk man not playstation
Expert:  Richard replied 1 year ago.
ok, thats why I initially provided the link to confirm, which you agreed to and why we used that site.
I see at the moment the Walkman site is down, I am sure sony will be working on it. Give it till tomorrow Linda and try again and let me know here how it goes as it should then be working.
Customer: replied 1 year ago.
Hi Richard got your message, still not able to access Walkman site - 13828977 refers
Expert:  Richard replied 1 year ago.
Hi Linda,
Can you give me the link you are using please?
Customer: replied 1 year ago.
The sony.com UK site
Customer: replied 1 year ago.
This is what I getA technical problem occurred, please try again later.
Already have an account?
You can sign in using your account for My Sony and Community or any of these other online services from the Sony group.E-mail Address
***@******.***
Password•••••••••
Sign in Forgot your password?
Get an account
Create an account for My Sony and Community or several other online services from the Sony group.E-mail Address
Create an account
Expert:  Richard replied 1 year ago.
ok, you will need to call them Linda, as it looks like they have larger issues that they're not able to quickly resolve.
They are available now, call them on 0207(###) ###-####and let me know how you go please.
Customer: replied 1 year ago.
Ok, I will let you know what happens
Customer: replied 1 year ago.
Been told they will get back to me on Tuesday next week after pushing it up to thier technical department, so will let you know then
Expert:  Richard replied 1 year ago.
ok, as I also get the error, it will be system wide.
thank you
Customer: replied 1 year ago.
Hi Richard, they were unable to solve my problem and I had to use my husbands details to create the account but at least I can access the account now. Thank you