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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4675
Experience:  B.Sc. Computer Science with Honors
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I have forgotten my password ***** my phone. Is there any you

Customer Question

Hi i have forgotten my password ***** my phone. Is there any you can help
Submitted: 10 months ago.
Category: Computer
Expert:  Michelle replied 10 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.what is the make and model number of the phone.
Customer: replied 10 months ago.
Which one is the model number or the one that starts with. IMEI 357221062435749
Expert:  Michelle replied 10 months ago.
is it samsung?
Customer: replied 10 months ago.
Yes it a samsung galaxy note
Expert:  Michelle replied 10 months ago.
Thanks for confirming. Just to let you know that we will have to run a factory reset on the phone which will bring the samsung note as you got it on the first day. Bad news is that you will loose all your data however there is no other way to save your Samsung note data. Let me know if that is fine then i can give you the reset steps.
Customer: replied 10 months ago.
Yes that is fine. Can i have it now.
Customer: replied 10 months ago.
Hello am waiting please
Expert:  Michelle replied 10 months ago.
Sorry about the delay i had to reboot.
Expert:  Michelle replied 10 months ago.
Power off the Samsung note and wait till 2 mins and then perform the steps given below. Press and hold the Power/Lock/Reset for 10 to 15 seconds.The device will enumerate with different boot optionsUse the Volume Down button to scroll and the Volume Up button to select.Select 'Recovery'The phone will start up with the Motorola logo and power up to a little Android man logo with an exclamation mark.Press the Volume Up button and Volume Down button together at this screen.The device will display blue text on a black background.Use the Volume Down button to scroll down and the Power button to select.Select 'Wipe Data'/'Factory Reset' and press the Power key to confirm the selection.Use the Volume Down button again to select 'Yes' - delete all user data - and press the Volume Down button again to confirmThe device will then start performing the Factory Data ResetOnce the formatting is complete , press the Power button to confirm a rebootThe message 'Rebooting' will be displayThe device will reboot and start the normal power up sequence
Expert:  Michelle replied 10 months ago.
let me know if you find any problem.
Expert:  Michelle replied 10 months ago.
https://www.youtube.com/watch?v=yotVonHLmTo
Customer: replied 10 months ago.
Its not giving me any recovrt
RyIts not giving me any recovery options after i do all that
Expert:  Michelle replied 10 months ago.
did you check the video link i attached?

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