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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36472
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have had a problem time logging into my youtube

Resolved Question:

I have had a problem for some time logging into my youtube channel. I have two computers and one of them logs in correctly but this one does not. It started when google altered their system of logging in and asked me to choose between two accounts. I didn't understand it properly so did nothing about it. Big mistake! I found myself with a gmail account. I then opened a new channel in Youtube thinking I would be able to connect up with my other account from there. What a simpleton! I have now deleted my gmail channel but still cannot access my first one.
What happens is this: My channel address is
www.youtube.com/edit?video_id=3eMluXEZ-ik&feature=vm&ns=1&o=U
but when I input this it changes to
https://www.youtube.com/my_videos?o=U
which is the deleted channel,
so this computer, my main one for Youtube, cannot access the edit page.
Any answer?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
It was many years ago they altered the log in to be for Gmail so its likely you delayed this too long.
But on the main computer, go to www.youtube.com
Click sign in in the top right and sign in with your account.
What then happens?
Customer: replied 1 year ago.
Yes I think I am already signed in as there is only a signout button also my name,Max, is at the top of the page
Expert:  Richard replied 1 year ago.
ok, now go to the list of your videos, do you see your videos listed?
Customer: replied 1 year ago.
no where do i look
Expert:  Richard replied 1 year ago.
Customer: replied 1 year ago.
That has taken me to the deleted channel asking me to create an account
Expert:  Richard replied 1 year ago.
Ok, the problem is your still on the older youtube account system, which was changed years ago. Its requiring you make a gmail account and use this instead as all users must.
Can you do this please.
Customer: replied 1 year ago.
OK channel created
Expert:  Richard replied 1 year ago.
ok, now you have to use this moving forward and you will be ok.
You were just very late in updating to the new system
Customer: replied 1 year ago.
This is not what I asked. I need to be able to access my original channel (see my first enquiry), which has my video in it. I told you that I had deleted the gmail channel.
Expert:  Richard replied 1 year ago.
I did see this, and wanted to make sure you were actually logged in. If the channel is not there in this account then it has been removed and you would need to recreate the content again.
Customer: replied 1 year ago.
The channel has not been removed. I can access it via my other computer and you can see it for yourself if you go to
https://www.youtube.com/watch?v=3eMluXEZ-ik
Which will show you my first video Named 'Danse Macabre'
I can get that of course but I cannot access the edit page as described in my first enq.
Customer: replied 1 year ago.
But I do get it on my other computer
Expert:  Richard replied 1 year ago.
I am opting out of working with you further, you do not need to do anything, if another expert takes over, you will be notified.
Thanks and all the best.
Expert:  Cory replied 1 year ago.
Welcome, I am Cory. I can help you fix this on the computer you are having trouble with. I can do it with a remote connection for an extra $19.99. Would that interest you?
Customer: replied 1 year ago.
Why cant you show me how to do it?
Expert:  Cory replied 1 year ago.
Via remote connection I would be showing you.
Customer: replied 1 year ago.
Sorry, but I don't want to spend another £15
Expert:  Cory replied 1 year ago.
Please go to Youtube
Customer: replied 1 year ago.
Do you mean on this page?
Expert:  Cory replied 1 year ago.
On a different one
Customer: replied 1 year ago.
am on home page of yuotube
Expert:  Cory replied 1 year ago.
Do you see a icon of a person next to the bell on the top right of the page?
Customer: replied 1 year ago.
yes
Expert:  Cory replied 1 year ago.
Click on that and see if there is another account with videos you can switch to if so switch to it.
Customer: replied 1 year ago.
There is only my account there
Expert:  Cory replied 1 year ago.
Without the videos?
Customer: replied 1 year ago.
yes but that is the account that I dont want
Expert:  Cory replied 1 year ago.
Click here to sign out of the account. - https://www.youtube.com/logout
Customer: replied 1 year ago.
Done that
Expert:  Cory replied 1 year ago.
Click here for the login page. - https://accounts.google.com/ServiceLogin Let me know if the other account is listed?
Customer: replied 1 year ago.
this has put me into a my account page and still only the one ac is listed
Expert:  Cory replied 1 year ago.
Click Add Acoount and login to the other one
Customer: replied 1 year ago.
I have..... This web page is not available and a Reload button
Expert:  Cory replied 1 year ago.
reload it
Customer: replied 1 year ago.
Tries to connect and fails
Expert:  Cory replied 1 year ago.
go to youtube.com and see if your videos are there
Expert:  Cory replied 1 year ago.
Do you see them?
Customer: replied 1 year ago.
What do you mean? I know that my video is there It is at https://www.youtube.com/watch?v=3eMluXEZ-ik but I cant access the edit page which is at:
www.youtube.com/edit?video_id=3eMluXEZ-ik&feature=vm&ns=1&o=U
when I try it gets converted to
https://www.youtube.com/my_videos?o=U which is the gmail ac which I do not want.
Expert:  Cory replied 1 year ago.
I can connect remotely for $9.99 if you would like?
Customer: replied 1 year ago.
No,, it seems that you dont understand what I am trying to do
Expert:  Cory replied 1 year ago.
I am very familiar with Youtube. I will opt out and let another expert look at it. Please wait for them to reply.
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. I'm another tech; I can help you with this.
To confirm, your youtube is working on one computer, but not on another computer right?
Then it looks like the issue is not with youtube, but with one computer of yours. I can fix issue for you.
Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer for you? I guarantee to fix this issue for you.
Please reply at the box below; we guarantee our service. Thank you.
Customer: replied 1 year ago.
Before I decide I would like to mention one thing more that I had not thought of.
The channel that I cannot access from this computer is or was registered from my provider Virgin media as 'Blueyonder' so that account is or should be accessed as my email address '*****@******.***'. This was before Google insisted on Gmail access(or so I understand). I have a feeling that the trouble may be with Virgin. If you still feel that you can solve this then I will accept the offer. Because of other commitments I will not be able to be here until 2pm Greenwich time, to see your reply but will be available from then on.
Expert:  Viet - Computer Tech replied 1 year ago.
Yes, I can help with this; I'm available now. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
On the working computer that has your youtube working, go to the website below, then what is the email address showing there?
https://www.youtube.com/account
Are you available now?
Please let me know. Thank you.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36472
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
***@******.***
Customer: replied 1 year ago.
yesy I am available
Customer: replied 1 year ago.
I'll be back at 2 pm GMT
Customer: replied 1 year ago.
I am now available
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry; I was not at my computer at that time; we can schedule a time. Also, can you please confirm the following if possible:1. On the working computer, you go to the website below, and it shows that gmail email address:https://www.youtube.com/account2. On the problematic computer, you go to the same website below, and it shows a different email address right? Or does it show the same email address?https://www.youtube.com/account3. What is Internet browser program you use on the problematic computer, such as Microsoft Edge, Internet Explorer, Firefox, Chrome, etc.?4. On the problematic computer, can you please test signing in your gmail / youtube account at the youtube.com website with another Internet browser program, such as Chrome http://www.chrome.com/ or Firefox http://www.firefox.com/ and see if it works fine or not?Please let me know. Thank you for your patience.
Customer: replied 1 year ago.
1 No. On the working computer if I go to https://www.youtube.com/account it shows the Gmail email address and if I input
www.youtube.com/edit?video_id=3eMluXEZ-ik&feature=vm&ns=1&o=U I go to the edit page for my original channel. Which is correct.
2 On the problematic computer if I go to https://www.youtube.com/account it shows the Gmail email address BUT if I input
www.youtube.com/edit?video_id=3eMluXEZ-ik&feature=vm&ns=1&o=U I go to the edit page of another channel which I do not want. The address of this channel is https://www.youtube.com/my_videos?o=U. In other words, the address is changed along the way.
3 Browser is Chrome on both computers ( I don't think it's the browser)
4 If I sign in to Gmail on Internet explorer I get the edit page https://www.youtube.com/my_videos?o=U which is the Gmail account.
I am not sure when you are online to do the remote connection assuming you still think you can do it. As I don't know where you are I don't know the time lag between us. I am on GMT and am available all today. I will check here on the hour every hour until I get a reply and hopefully we can sort this out then.
Customer: replied 1 year ago.
I have not received an email in my Gmail . Better to use my main email as supplied to you already which is***@******.***
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, I'm in the USA; but we can schedule a time. On the problematic computer, when you go to either https://www.youtube.com/my_videos?o=U in Internet Explorer or in Google Chrome, does it let you edit the video you want there?
Expert:  Viet - Computer Tech replied 1 year ago.
- On the problematic computer, please try the following:1. Click on the 3-bar icon at the upper right corner in Chrome program, then click on Settings, then scroll down, then click on option Show advanced settings if available, then scroll down, then click on option Reset settings, then click on Reset.
Expert:  Viet - Computer Tech replied 1 year ago.
2. Click on the 3-bar icon at the upper right corner in Chrome program, then select History, then click on History, then click on Clear browsing data... at the top, then click on the dropdown list at the top, then click on option the beginning of time, then make sure to check all the boxes, then click on Clear browsing data at the bottom, wait until it finish, then check.; if needed, close Chrome, then re-open it and check.Thank you.
Customer: replied 1 year ago.
No good. I am finished with this. Sorry you could not inform me when you are available. Anyway close this down I have had enough. I don't know how you managed to get that 5* rating from me as I certainly didn't give it.
Just to make it clear..... you have not solved it.
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, it looks like you are there now. Can I connect remotely to your computer and check now? Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you for the bonus. If you still need help with this or with anything else, please let me know any time. Thank you.

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