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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3494
Experience:  Computer Repair Technician 5+ Years
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My Kindle has blanked out on me.It is fully charged but will

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My Kindle has blanked out on me.It is fully charged but will not restart.Before that it failed to receive new books bought on Amazon
Welcome, I am Cory. Please press in and hold the power button/on switch for 40 seconds until the device resets. Once it resets, please let me know if it is working.
Customer: replied 1 year ago.
yes it has restarted but still not received book from computer
Are you connected to Wifi?
Customer: replied 1 year ago.
yes I believe so
What model Kindle do you have?
Customer: replied 1 year ago.
Original Kindle
Please tell me which one - http://www.the-ebook-reader.com/kindle-comparison.html
Customer: replied 1 year ago.
Presumably the $79 model but earlier than 2014?
Customer: replied 1 year ago.
First used in 2013
Whats the name?
I am sorry but I can not call the UK
Please let me know the name of the model?
Customer: replied 1 year ago.
no name known just KINDLE
Does it have a keyboard? 1 square button, 3 buttons?
Customer: replied 1 year ago.
yes
Which one does it have?
Customer: replied 1 year ago.
sorry one square butto and four other buttons keyboard, menu, home and back
Please follow these steps to reset to factory default. - https://www.youtube.com/watch?v=_Zz6TaqWy-A You will have to register it with your account and setup the WiFi again. Let me know if your books download again
Cory and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Unfortunately I have not been able to correct my Kindle with your help and cannot understand the instructions given on the video to which you referred.
Customer: replied 1 year ago.
I am still unable to correct my Kindle and your inability to phone me back as YOU suggested has left me with no confidence in Just Answer at all and I request that my money is refunded ***@******.*** 3/2/2016