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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3474
Experience:  Computer Repair Technician 5+ Years
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My Kindle has blanked out on me.It is fully charged but will

Customer Question

My Kindle has blanked out on me.It is fully charged but will not restart.Before that it failed to receive new books bought on Amazon
Submitted: 1 year ago.
Category: Computer
Expert:  Cory replied 1 year ago.
Welcome, I am Cory. Please press in and hold the power button/on switch for 40 seconds until the device resets. Once it resets, please let me know if it is working.
Customer: replied 1 year ago.
yes it has restarted but still not received book from computer
Expert:  Cory replied 1 year ago.
Are you connected to Wifi?
Customer: replied 1 year ago.
yes I believe so
Expert:  Cory replied 1 year ago.
What model Kindle do you have?
Customer: replied 1 year ago.
Original Kindle
Expert:  Cory replied 1 year ago.
Please tell me which one - http://www.the-ebook-reader.com/kindle-comparison.html
Customer: replied 1 year ago.
Presumably the $79 model but earlier than 2014?
Customer: replied 1 year ago.
First used in 2013
Expert:  Cory replied 1 year ago.
Whats the name?
Expert:  Cory replied 1 year ago.
I am sorry but I can not call the UK
Expert:  Cory replied 1 year ago.
Please let me know the name of the model?
Customer: replied 1 year ago.
no name known just KINDLE
Expert:  Cory replied 1 year ago.
Does it have a keyboard? 1 square button, 3 buttons?
Customer: replied 1 year ago.
yes
Expert:  Cory replied 1 year ago.
Which one does it have?
Customer: replied 1 year ago.
sorry one square butto and four other buttons keyboard, menu, home and back
Expert:  Cory replied 1 year ago.
Please follow these steps to reset to factory default. - https://www.youtube.com/watch?v=_Zz6TaqWy-A You will have to register it with your account and setup the WiFi again. Let me know if your books download again
Cory and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Unfortunately I have not been able to correct my Kindle with your help and cannot understand the instructions given on the video to which you referred.
Customer: replied 1 year ago.
I am still unable to correct my Kindle and your inability to phone me back as YOU suggested has left me with no confidence in Just Answer at all and I request that my money is refunded ***@******.*** 3/2/2016