How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cory Your Own Question

Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3375
Experience:  Computer Repair Technician 5+ Years
8685120
Type Your Computer Question Here...
Cory is online now

My Kindle has blanked out on me.It is fully charged but will

Customer Question

My Kindle has blanked out on me.It is fully charged but will not restart.Before that it failed to receive new books bought on Amazon
Submitted: 1 year ago.
Category: Computer
Expert:  Cory replied 1 year ago.
Welcome, I am Cory. Please press in and hold the power button/on switch for 40 seconds until the device resets. Once it resets, please let me know if it is working.
Customer: replied 1 year ago.
yes it has restarted but still not received book from computer
Expert:  Cory replied 1 year ago.
Are you connected to Wifi?
Customer: replied 1 year ago.
yes I believe so
Expert:  Cory replied 1 year ago.
What model Kindle do you have?
Customer: replied 1 year ago.
Original Kindle
Expert:  Cory replied 1 year ago.
Please tell me which one - http://www.the-ebook-reader.com/kindle-comparison.html
Customer: replied 1 year ago.
Presumably the $79 model but earlier than 2014?
Customer: replied 1 year ago.
First used in 2013
Expert:  Cory replied 1 year ago.
Whats the name?
Expert:  Cory replied 1 year ago.
I am sorry but I can not call the UK
Expert:  Cory replied 1 year ago.
Please let me know the name of the model?
Customer: replied 1 year ago.
no name known just KINDLE
Expert:  Cory replied 1 year ago.
Does it have a keyboard? 1 square button, 3 buttons?
Customer: replied 1 year ago.
yes
Expert:  Cory replied 1 year ago.
Which one does it have?
Customer: replied 1 year ago.
sorry one square butto and four other buttons keyboard, menu, home and back
Expert:  Cory replied 1 year ago.
Please follow these steps to reset to factory default. - https://www.youtube.com/watch?v=_Zz6TaqWy-A You will have to register it with your account and setup the WiFi again. Let me know if your books download again
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3375
Experience: Computer Repair Technician 5+ Years
Cory and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Unfortunately I have not been able to correct my Kindle with your help and cannot understand the instructions given on the video to which you referred.
Customer: replied 1 year ago.
I am still unable to correct my Kindle and your inability to phone me back as YOU suggested has left me with no confidence in Just Answer at all and I request that my money is refunded ***@******.*** 3/2/2016

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.