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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3333
Experience:  Computer Repair Technician 5+ Years
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My Kindle has blanked out on me.It is fully charged but will

Customer Question

My Kindle has blanked out on me.It is fully charged but will not restart.Before that it failed to receive new books bought on Amazon
Submitted: 11 months ago.
Category: Computer
Expert:  Cory replied 11 months ago.
Welcome, I am Cory. Please press in and hold the power button/on switch for 40 seconds until the device resets. Once it resets, please let me know if it is working.
Customer: replied 11 months ago.
yes it has restarted but still not received book from computer
Expert:  Cory replied 11 months ago.
Are you connected to Wifi?
Customer: replied 11 months ago.
yes I believe so
Expert:  Cory replied 11 months ago.
What model Kindle do you have?
Customer: replied 11 months ago.
Original Kindle
Expert:  Cory replied 11 months ago.
Please tell me which one - http://www.the-ebook-reader.com/kindle-comparison.html
Customer: replied 11 months ago.
Presumably the $79 model but earlier than 2014?
Customer: replied 11 months ago.
First used in 2013
Expert:  Cory replied 11 months ago.
Whats the name?
Expert:  Cory replied 11 months ago.
I am sorry but I can not call the UK
Expert:  Cory replied 11 months ago.
Please let me know the name of the model?
Customer: replied 11 months ago.
no name known just KINDLE
Expert:  Cory replied 11 months ago.
Does it have a keyboard? 1 square button, 3 buttons?
Customer: replied 11 months ago.
yes
Expert:  Cory replied 11 months ago.
Which one does it have?
Customer: replied 11 months ago.
sorry one square butto and four other buttons keyboard, menu, home and back
Expert:  Cory replied 11 months ago.
Please follow these steps to reset to factory default. - https://www.youtube.com/watch?v=_Zz6TaqWy-A You will have to register it with your account and setup the WiFi again. Let me know if your books download again
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3333
Experience: Computer Repair Technician 5+ Years
Cory and 8 other Computer Specialists are ready to help you
Customer: replied 11 months ago.
Unfortunately I have not been able to correct my Kindle with your help and cannot understand the instructions given on the video to which you referred.
Customer: replied 11 months ago.
I am still unable to correct my Kindle and your inability to phone me back as YOU suggested has left me with no confidence in Just Answer at all and I request that my money is refunded ***@******.*** 3/2/2016

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