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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 164
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My daughters acer laptop has said windows hasn't reloaded

Customer Question

hi my daughters acer laptop has said windows hasn't reloaded properly and I have tried to re start it several times. she has all her a level work on it. it is backed up. also can I install office 2016 home and student on this hp laptop,and how do I do it. thanks.
Submitted: 1 year ago.
Category: Computer
Expert:  Sudipto replied 1 year ago.
At present, are you able to use the PC ?
Customer: replied 1 year ago.
no .I can switch it on and that is it .
Customer: replied 1 year ago.
the screen keeps coming up with problem and then goes blank. I have switched it off and re started it and now the screen is blank and not doing anything .my daughter is studying her a levels and needs it back on .asap.
Expert:  Sudipto replied 1 year ago.
Do you restore the laptop to factory defaults ?
Expert:  Sudipto replied 1 year ago.
Do you want to restore the laptop to factory defaults ?
Customer: replied 1 year ago.
will that wipe all files off..i don't have disk to re install windows ,office etc.
Expert:  Sudipto replied 1 year ago.
Sorry for the late reply, yes that will wipe off all the existing data on your laptop and reinstall Windows, there is no need for any disc as most of the Acer laptops have inbuilt recovery partition, which you can use to reinstall windows. One more thing, before you reinstall windows, you may get a option to backup your existing data.
Customer: replied 1 year ago.
Yes please.
Expert:  Sudipto replied 1 year ago.
Please let me know model no. of the laptop ?