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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37485
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Stopped working during reading. cannot move anything.will not

Resolved Question:

stopped working during reading. cannot move anything.will not turn off?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Can you please press and hold the Power on /off button on the device for about 30 (to 60) seconds, then turn it back on and check?Please reply at the box below to continue troubleshooting. Thank you.
Customer: replied 1 year ago.
it booted up after 45 seconds and is now ok. Thank you for your help.
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,
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