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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4720
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a Sony Vaio laptop computer with windows Vista, and

Resolved Question:

I have a Sony Vaio laptop computer with windows Vista, and I have lost the left hand column of my email menu where it says Inbox, Outbox, Sent items, Deleted items, junk mail etc. I have tried everything to restore the layout. Also, the email area seems very wide unnecessarily. Please can you help.
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.
I wish to cancel my visa debit. Please confirm that this has been done.
Expert:  Kamil Anwar replied 1 year ago.
Do you not need help? Thanks
Customer: replied 1 year ago.
Please confirm that my visa debit for £39 has been refunded as I do not wish to proceed and you said it was refundable.
Expert:  Kamil Anwar replied 1 year ago.
For refunds, you will need to email***@******.*** (yes, it is refundable). Thanks
Customer: replied 1 year ago.
As I have paid £39 for an answer, please give it to me without my having to pay another £18 to talk toyou.
Expert:  Kamil Anwar replied 1 year ago.
There is no extra charges, if i connect remotely and fix the issue. What you're experiencing needs to be troubleshooted. Shall i connect?
Customer: replied 1 year ago.
No thank you, Just please email me with your reply.
Expert:  Kamil Anwar replied 1 year ago.
I'll have to ask a couple of questions to assist. How do you access your e-mails, via which browser or e-mail client?
Customer: replied 1 year ago.
by windows mail
Expert:  Kamil Anwar replied 1 year ago.
Windows Live Mail?
Customer: replied 1 year ago.
it just says windows mail
Expert:  Kamil Anwar replied 1 year ago.
Do you see a + sign in the left pane (Green + sign)?
Customer: replied 1 year ago.
no
Expert:  Kamil Anwar replied 1 year ago.
Close it. Hold the Windows Key and Press R. In the run dialog, type wlmail and click OK. Then tell me if it is the one ?
Customer: replied 1 year ago.
There is no + sign in the left hand panel so I cannot do as you say
Expert:  Kamil Anwar replied 1 year ago.
The instructions do not relate to the + sign. Close the Windows Mail that is currently open. Then Hold the Windows Key and Press R. In the run dialog, type wlmail and click OK. And tell me if the application that opens up is the Windows Mail app you are referring to?
Customer: replied 1 year ago.
What is the windows key. is it the start button for the menu or what
Expert:  Kamil Anwar replied 1 year ago.
see here (click)
Customer: replied 1 year ago.
the wlmail is not recognised - now what?
Expert:  Kamil Anwar replied 1 year ago.
Okay. How do you launch Windows Mail? From your desktop or from a web browser?
Customer: replied 1 year ago.
I go into the main menu then select "email" and it comes up automatically
Expert:  Kamil Anwar replied 1 year ago.
If you take mouse slowly to the left, does the cursor change into arrows at any point?
Expert:  Kamil Anwar replied 1 year ago.
In Windows Mail?
Customer: replied 1 year ago.
yes, but I have tried moving the screen across that way and nothing happens.
Expert:  Kamil Anwar replied 1 year ago.
I think it would be best if i connect remotely and troubleshoot this. Remote support is safe, you'll be able to see what i am doing and we will be to reach a resolution quicker.
Customer: replied 1 year ago.
doI have to pay another £18 - I just cant afford it.
Expert:  Kamil Anwar replied 1 year ago.
No, nothing else needs to be paid.
Expert:  Kamil Anwar replied 1 year ago.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=944863
Customer: replied 1 year ago.
as long as I don't have to pay any more Iagree
Expert:  Kamil Anwar replied 1 year ago.
Click the link below and run/open the downloaded program.https://secure.logmeinrescue.com/R?i=2&Code=944863
Expert:  Kamil Anwar replied 1 year ago.
A file called support-logmeinresuce.exe should have been downloaded, click on it and open it.
Customer: replied 1 year ago.
I click on the programme and it just cancels out
Expert:  Kamil Anwar replied 1 year ago.
Ok. Click this new link below and run the program called teamviewer.exe, open it and you will see a 9 digit number and a password, type that to me here.http://tinyurl.com/pfmhzd8
Customer: replied 1 year ago.
it says it is untitled ??
Expert:  Kamil Anwar replied 1 year ago.
..Ok. Click this new link below and run the program called teamviewer.exe, open it and you will see a 9 digit number and a password, type that to me here.http://tinyurl.com/pfmhzd8
Expert:  Kamil Anwar replied 1 year ago.
http://tinyurl.com/pfmhzd8
Customer: replied 1 year ago.
The same thing happens -
Expert:  Kamil Anwar replied 1 year ago.
Do you see a + icon in the system tray?
Customer: replied 1 year ago.
I got into the programme but it said that the code had already been used and that I had to go back to you
Expert:  Kamil Anwar replied 1 year ago.
Here is the new code: 358754
Customer: replied 1 year ago.
same thing happens - tks for the code.
Expert:  Kamil Anwar replied 1 year ago.
Does it not asks you to allow/run/execute the program?
Customer: replied 1 year ago.
no. it will not allow me to do anything. it will not accept any typing
Expert:  Kamil Anwar replied 1 year ago.
When you click the file, a user account control should have open to ask you if you need to allow the file, and if you are using a antivirus or firewall, it may also ask the same where you need to tell the program to allow it. Can you try again, https://secure.logmeinrescue.com/R?i=2&Code=169897
Customer: replied 1 year ago.
nothing comes up when I double click the link. It will not even come onto the screen
Expert:  Kamil Anwar replied 1 year ago.
Hold the Windows Key and Press J. You will see the name of the file on the top, click on it and then choose run/yes/allow/ok
Customer: replied 1 year ago.
nothing happens
Expert:  Kamil Anwar replied 1 year ago.
Click the three bars on the top right side under X and click Downloads, You will see the name of the file on the top, click on it and then choose run/yes/allow/ok
Customer: replied 1 year ago.
I do not see three bars under X - where are they exactly. Under X I have "Alt" and I can see no other X anywhere.
Expert:  Kamil Anwar replied 1 year ago.
It is on your Chrome browser, on the top right side. (not the keyboard). Click on the three bars, then click downloads, and then click the file called TeamViewerQS-iod.exe - You will then see a 9 digit id and a password, type that to me here.
Expert:  Kamil Anwar replied 1 year ago.
see image here: http://s8.postimg.org/dcj3ohkyd/team.png
Customer: replied 1 year ago.
the code is 2(or3)17271567 oasswirj5195
Expert:  Kamil Anwar replied 1 year ago.
The issue has been resolved. Thanks
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4720
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
thank you -

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