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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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How do I re open my Kindle after being closed down

Customer Question

How do I re open my Kindle after being closed down
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there and welcomeWhen you say re-open it, do you mean turn it on? or connect it to your wifi network?
Customer: replied 1 year ago.
I wish to re open my Kindle
Expert:  Richard replied 1 year ago.
ok, but what do you mean Ray with "re-open" it? You mean turn it on?
Expert:  Richard replied 1 year ago.
Is it easier if I call you?
Customer: replied 1 year ago.
all I require is reconnecting to WiFi
Expert:  Richard replied 1 year ago.
ok thats what I needed to know RayOn your Internet Router, you will see a Label. On it will be Security Key or Wireless Key, this is what you use as you Wifi Password.Let me know please how you go.
Customer: replied 1 year ago.
As I have been disconnected for some month, not knowing why? Can you reconnect my kindle?
Expert:  Richard replied 1 year ago.
yes, use the instructions I just gave you Ray to connect to your wifi network. Did you do this?
Customer: replied 1 year ago.
As you asked Sky 175555 ppzytphz
Expert:  Richard replied 1 year ago.
yes, use the password ***** the Kindle when connecting to the Wifi
Customer: replied 1 year ago.
It will not allow me to type my details in ?
Expert:  Richard replied 1 year ago.
Ray, what exactly are you now doing? As it really is not clear sorry..Please take a minute and reply with clear detailed information.
Customer: replied 1 year ago.
I have tried to put in the Wi- Fi details onto my Kindle, but it is not accepting it?
Expert:  Richard replied 1 year ago.
Whats the message you get?
Customer: replied 1 year ago.
It just not responding to my typing, nothing moving, the page I'm on has 4 different networks,inc Sky 17555
Expert:  Richard replied 1 year ago.
ok, you first need to press on your network, then it will ask for the password.Can you tap on your network?
Customer: replied 1 year ago.
It is now saying I'm missinone or more characters ? Iwillrepeat the numbers again, ppzyyphz sky17555 Chanel 11
Expert:  Richard replied 1 year ago.
Its Only the wireless key you enter in, your entering in too much information, Only the wireless key
Customer: replied 1 year ago.
It's asking me to re enter my password ***** but It will not allow me to do so, as the page is frozen !
Expert:  Richard replied 1 year ago.
Remove the charger from the Kindle and hold the power button to off for 35 seconds. Release, then connect the charger and try to turn on the Kindle and try to connect
Customer: replied 1 year ago.
I have done that, what should I be doing now to be connected
Expert:  Richard replied 1 year ago.
Go to Wifi, press on your wifi network and enter in your password ***** you were trying to do before.
Customer: replied 1 year ago.
The page I'm on is not allowing me to enter my password, it showing 3 different Wf-Fi networks. .
Expert:  Richard replied 1 year ago.
which model Kindle do you have?
Customer: replied 1 year ago.
All I can see is, version kindle 4.1.2 ((###) ###-####
Expert:  Richard replied 1 year ago.
Can you please follow tee film here on how to connect it to the wifi networkhttps://www.youtube.com/watch?v=wfyHWWZSop4

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