How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4756
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

I made a mistake setting up my Dell Inspiron by right clicking

Customer Question

I made a mistake setting up my Dell Inspiron by right clicking and missing sections of the set up procedure. How do I go back to the set up section as I am now unable to use my computer as it will not accept my password.
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem with your Dell computer.let me know the make and model or you can let me know the service tag #
Customer: replied 11 months ago.
Dell Inspiron 15-5555
Customer: replied 11 months ago.
Device tag F82X662
Expert:  Michelle replied 11 months ago.
the password ***** you are getting is the windows login password?
Customer: replied 11 months ago.
Yes it should be "crazy1TC1"
Expert:  Michelle replied 11 months ago.
Are you asked to enter the windows password ***** whene you power on the computer it asks for the power on bios password. Can you take a picture of the password ***** and post it here using your mobile phone.
Customer: replied 11 months ago.
It goes onto Tony log in page and asks for password ***** if I want to change password ***** asks me to connect a USB flash drive and try again.
Expert:  Michelle replied 11 months ago.
What windows os you have on the computer windows 7,8 or 10
Customer: replied 11 months ago.
It was loading Windows 10
Expert:  Michelle replied 11 months ago.
Did you use an email as a user name to login to windows 10?
Customer: replied 11 months ago.
Yes I think.
Expert:  Michelle replied 11 months ago.
Click here to open the password ***** page.
Customer: replied 11 months ago.
Waste of 28 quid still can' get in!
Expert:  Michelle replied 11 months ago.
did you try the password ***** steps?didnt work, let me know i can remote access and help you on your screen to make the password *****
Customer: replied 10 months ago.
Please access and reset, thanks.
Expert:  Michelle replied 10 months ago.
Click on the remote offer and i will be able to send you a remote link then i can get the pc reset.
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4756
Experience: B.Sc. Computer Science with Honors
Michelle and 3 other Computer Specialists are ready to help you
Expert:  Michelle replied 10 months ago.
let me know when you would be available tomorrow we can continue further.
Customer: replied 10 months ago.
Available am tomorrow from 9am till 12pm.
Expert:  Michelle replied 10 months ago.
Good morning i am online and will be the whole day, let me know when you are i would be more than glad to assist to further further.
Customer: replied 10 months ago.
Morning, now available. What do I need to do to allow you to reset?
Expert:  Michelle replied 10 months ago.
Hi, Goodmorning. let me know when you are ready.
Customer: replied 10 months ago.
Anytime now, thanks.
Expert:  Michelle replied 10 months ago.
are you chatting from the same computer which needs the password ***** login?
Customer: replied 10 months ago.
No I'm on my I Pad.
Expert:  Michelle replied 10 months ago.
open this link on the problem computer and follow the stepshttp://tinyurl.com/hjw6puk
Customer: replied 10 months ago.
I can' do anything on that computer.
Expert:  Michelle replied 10 months ago.
you can do this on the ipad click on the link and follow the password ***** steps.
Customer: replied 10 months ago.
Doesn't recognise that code.
Expert:  Michelle replied 10 months ago.
do you have a second computer with internet i can remote access and can reset the password ***** for you second option is if you can share you login details i can reset it on my computer and once you are in your account you can change the password ***** per your choice and then you are all set.
Customer: replied 10 months ago.
No only my I Pad.
Expert:  Michelle replied 10 months ago.
can you share your login info i will try to reset it on my computer and then you can try loggin in if that is fine with you.
Customer: replied 10 months ago.
Email***@******.***
Password *****'m trying to use is crazy1TC
Expert:  Michelle replied 10 months ago.
let me try to reset.
Expert:  Michelle replied 10 months ago.
do you have the phone number ending with 13 you will get a text code on it.
Customer: replied 10 months ago.
Yes.
Expert:  Michelle replied 10 months ago.
let me know the last 4 digit of the phone number ending with 13
Customer: replied 10 months ago.
9313
Expert:  Michelle replied 10 months ago.
let me know the code you received.
Customer: replied 10 months ago.
(###) ###-####
Expert:  Michelle replied 10 months ago.
your password ***** been changed to [email protected] is capital aftew w is a zero(0) not o please try to use this and let me know how it goes
Expert:  Michelle replied 10 months ago.
login and let me know how it goes on the computer
Expert:  Michelle replied 10 months ago.
login successful?
Expert:  Michelle replied 10 months ago.
Please check its working fine on my end logged successfully.Once you login successfully try to change the password ***** per your choice.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.