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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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I made a mistake setting up my Dell Inspiron by right clicking

Customer Question

I made a mistake setting up my Dell Inspiron by right clicking and missing sections of the set up procedure. How do I go back to the set up section as I am now unable to use my computer as it will not accept my password.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem with your Dell computer.let me know the make and model or you can let me know the service tag #
Customer: replied 1 year ago.
Dell Inspiron 15-5555
Customer: replied 1 year ago.
Device tag F82X662
Expert:  Michelle replied 1 year ago.
the password ***** you are getting is the windows login password?
Customer: replied 1 year ago.
Yes it should be "crazy1TC1"
Expert:  Michelle replied 1 year ago.
Are you asked to enter the windows password ***** whene you power on the computer it asks for the power on bios password. Can you take a picture of the password ***** and post it here using your mobile phone.
Customer: replied 1 year ago.
It goes onto Tony log in page and asks for password ***** if I want to change password ***** asks me to connect a USB flash drive and try again.
Expert:  Michelle replied 1 year ago.
What windows os you have on the computer windows 7,8 or 10
Customer: replied 1 year ago.
It was loading Windows 10
Expert:  Michelle replied 1 year ago.
Did you use an email as a user name to login to windows 10?
Customer: replied 1 year ago.
Yes I think.
Expert:  Michelle replied 1 year ago.
Click here to open the password ***** page.
Customer: replied 1 year ago.
Waste of 28 quid still can' get in!
Expert:  Michelle replied 1 year ago.
did you try the password ***** steps?didnt work, let me know i can remote access and help you on your screen to make the password *****
Customer: replied 1 year ago.
Please access and reset, thanks.
Expert:  Michelle replied 1 year ago.
Click on the remote offer and i will be able to send you a remote link then i can get the pc reset.
Michelle and 2 other Computer Specialists are ready to help you
Expert:  Michelle replied 1 year ago.
let me know when you would be available tomorrow we can continue further.
Customer: replied 1 year ago.
Available am tomorrow from 9am till 12pm.
Expert:  Michelle replied 1 year ago.
Good morning i am online and will be the whole day, let me know when you are i would be more than glad to assist to further further.
Customer: replied 1 year ago.
Morning, now available. What do I need to do to allow you to reset?
Expert:  Michelle replied 1 year ago.
Hi, Goodmorning. let me know when you are ready.
Customer: replied 1 year ago.
Anytime now, thanks.
Expert:  Michelle replied 1 year ago.
are you chatting from the same computer which needs the password ***** login?
Customer: replied 1 year ago.
No I'm on my I Pad.
Expert:  Michelle replied 1 year ago.
open this link on the problem computer and follow the stepshttp://tinyurl.com/hjw6puk
Customer: replied 1 year ago.
I can' do anything on that computer.
Expert:  Michelle replied 1 year ago.
you can do this on the ipad click on the link and follow the password ***** steps.
Customer: replied 1 year ago.
Doesn't recognise that code.
Expert:  Michelle replied 1 year ago.
do you have a second computer with internet i can remote access and can reset the password ***** for you second option is if you can share you login details i can reset it on my computer and once you are in your account you can change the password ***** per your choice and then you are all set.
Customer: replied 1 year ago.
No only my I Pad.
Expert:  Michelle replied 1 year ago.
can you share your login info i will try to reset it on my computer and then you can try loggin in if that is fine with you.
Customer: replied 1 year ago.
Email***@******.***
Password *****'m trying to use is crazy1TC
Expert:  Michelle replied 1 year ago.
let me try to reset.
Expert:  Michelle replied 1 year ago.
do you have the phone number ending with 13 you will get a text code on it.
Customer: replied 1 year ago.
Yes.
Expert:  Michelle replied 1 year ago.
let me know the last 4 digit of the phone number ending with 13
Customer: replied 1 year ago.
9313
Expert:  Michelle replied 1 year ago.
let me know the code you received.
Customer: replied 1 year ago.
(###) ###-####
Expert:  Michelle replied 1 year ago.
your password ***** been changed to [email protected] is capital aftew w is a zero(0) not o please try to use this and let me know how it goes
Expert:  Michelle replied 1 year ago.
login and let me know how it goes on the computer
Expert:  Michelle replied 1 year ago.
login successful?
Expert:  Michelle replied 1 year ago.
Please check its working fine on my end logged successfully.Once you login successfully try to change the password ***** per your choice.