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hongkongpom
hongkongpom, Computer Enthusiast
Category: Computer
Satisfied Customers: 1268
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of computer problems
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My samsung tablet and phone are both saying that the server

Customer Question

my samsung tablet and phone are both saying that the server has changed my password ***** I need to input the new password ***** I don,t know what it is
Submitted: 9 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 9 months ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue. Is that happening on your email?If yes, what is the email address please?
Customer: replied 9 months ago.
my email address is***@******.***
Expert:  Randy Computer Tech replied 9 months ago.
okay, thank you. Can you access the email on your computer?
Customer: replied 9 months ago.
yes
Expert:  Randy Computer Tech replied 9 months ago.
okay, I can help you find the password. I will need to connect to your computer with a remote screen connect session.Will that be okay?
Customer: replied 9 months ago.
yes thats ok
Expert:  Randy Computer Tech replied 9 months ago.
okay, thank you. Click on the blue link below and allow the remote session to download and run please>http://www.justanswer.com/remotedesktop/join.aspx?Session=60449470-361e-495b-91a6-4cf9f362c40f
Customer: replied 9 months ago.
I dont know where this is going. If you cant help me please let me know as I seem to be going round in circles
Customer: replied 9 months ago.
Please refund my money as you have not helped me with my problem
Expert:  Randy Computer Tech replied 9 months ago.
Follow these steps on your Tablet please>Go to your mail app, choose settings and add a new email account.12Choose pop3.3Please enter your full BT Internet email address and password. Then select "Manual Setup".4Enter the following information in the incoming settings screen:5Username: emailPassword: uw email-wachtwoordIncoming server: mail.btinternet.comIncoming poort: 110Security type: noneChoose 'next'.Enter the following information in the outgoing settings screen:6Outgoing server: mail.btinternet.comOutgoing port: 587Security type: noneAuthorisation required: yesUsername: emailPassword: your email-passwordChoose 'next'.Enter your preferences in the following screen and give the account a personal name.
Customer: replied 9 months ago.
this is not working. it is saying email account already set up
Expert:  adamd-mod replied 9 months ago.
Hello there,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Thank you!
Adam
Customer: replied 9 months ago.
I'm ok to wait for an answer
Expert:  adamd-mod replied 9 months ago.
Hello,
Thanks for getting back to me.
We will continue to look for a Professional to assist you.
Thank you for your patience,
Adam
Expert:  hongkongpom replied 9 months ago.
Hello there do you still need help with this please?
Customer: replied 9 months ago.
Hello yes I still need help
Expert:  hongkongpom replied 9 months ago.
Thank you ok I am assuming that you receive your BTemail using webmail such as this one by logging in to a website rather than using a specific programme to download your email please?
Expert:  hongkongpom replied 9 months ago.
What you need to do please, is to reset your BT mail password ***** going to this link​Once you have reset your password, you can then enter in to all your email password ***** such as your tablet, phone & webmail programme.Please reply back if you have further questions
Customer: replied 9 months ago.
Thank you but I ha already sorted it by deleting the apps and then adding them again
Expert:  hongkongpom replied 9 months ago.
Hello there when you plug in the headphones does the TV speakers mute please?Did you call Philips TV support please? 1300 886 649.​I also use Omega TV repair in Australia. Their number is ​9401 9681

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