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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2743
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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When trying to oopen Excel I get the message "We're sorry but

Customer Question

When trying to oopen Excel I get the message "We're sorry but Excel has run into an error that prevents it from working correctly." There are then the options "repair," "help" and "close." Clicking repair has no effect whatsoever. This problem I find affects Wors and Outlook. Indeed the message about Outlook comes up as soon as I start up my computer. Your help with tis problem will be much appreciated. Thank you.
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you're having trouble with your computer.When did the problem start?May I start a remote session so we can work on the problem together from your computer?Here's some info on the problem:https://support.microsoft.com/en-us/kb/3091375Please reply using the box below.Regards,Martin
Martin and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
The problem started three days ago
Customer: replied 1 year ago.
Please begin a remote session.
Expert:  Martin replied 1 year ago.
Thank you. From your computer click the following link:https://ngmt.screenconnect.com/?Session=32252b38-1674-465f-8cc3-9e47d470fb54Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client Let me know once you've done that or if you need additional steps.Martin

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