How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2735
Experience:  A+ MCSE with over 12 years experience.
13274453
Type Your Computer Question Here...
Byron is online now

I just purchased a new HP laptop with windows 10. I have an

Resolved Question:

I just purchased a new HP laptop with windows 10. I have an HP Deskjet 3050 j610 series printer. are they compatible? I can't seem to connect.
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.
Hi. My name is***** you for your question and the opportunity to assist.The printer should work in Windows 10. Are you using it wirelessly?
Customer: replied 1 year ago.
Yes
Expert:  Byron replied 1 year ago.
When you click Add a Printer in the Devices and Printers windowis the printer being found?
Customer: replied 1 year ago.
I do not want to talk and I did not want a membership. I simply wanted to know if my printer is compatible and how to connect it. I alreay agreed to pay $38 and that is all I am willing to pay.
Expert:  Byron replied 1 year ago.
I understand and that's fine. We can continue here.Click the link below and run the HP printer setup utilityhttp://bit.ly/1KWhphVand let me know the result please.
Customer: replied 1 year ago.
No the printer is not found
Expert:  Byron replied 1 year ago.
Temporarily connect the printer to your computer andgo here for the drivers:http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-3050-All-in-One-Printer-series---J6/4066450/model/4066451
Customer: replied 1 year ago.
I need to find the cable, all I have is ethenet and that doesn't fit. I need to get back to you later. Thanks
Expert:  Byron replied 1 year ago.
No problem, Rose. Let me know how it goes.
Customer: replied 1 year ago.
Hi, I got a cord to connect my printer to my laptop. Now, because this computer is so new to me, I can not find the setup wizard I had before. Can you help me?
Expert:  Byron replied 1 year ago.
Sure. Can I connect to your computer and we can do a screen sharing session?
Customer: replied 1 year ago.
ok
Expert:  Byron replied 1 year ago.
Thank you. From your computer, please click the link below (after reading this). When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected. http://www.justanswer.com/remotedesktop/join.aspx?Session=0b9f63e4-ef2f-49a9-98d1-7c8f585db7ba
Customer: replied 1 year ago.
Byron, my windows 10 is downloaded and my printer is on the list now. I don't want to do anything until you check it so I don't mess it up again. Thanks, Rose
Expert:  Byron replied 1 year ago.
Hi. I'm here now.
Expert:  Byron replied 1 year ago.
Here's the linkhttp://www.justanswer.com/remotedesktop/join.aspx?Session=5dbd70cb-0049-4062-9b53-54dc5620b7d3
Expert:  Byron replied 1 year ago.
OK. You're back in business.
Byron and 4 other Computer Specialists are ready to help you

Related Computer Questions