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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33857
Experience:  Over 15 years of consulting to the IT industry
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Help iv lost my initial email address***@******.***

Customer Question

help iv lost my initial email address***@******.*** need my contacts put onto***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there ans welcomeCan you tell me what you mean with losing the email address?You mean you cannot sign into it?
Customer: replied 1 year ago.
no google made me open another account which i did at***@******.*** but all my contacts and current emails are on***@******.*** and i badly need them
Expert:  Richard replied 1 year ago.
ok, whats the make and model of the phone please?
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33857
Experience: Over 15 years of consulting to the IT industry
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
binatone
Expert:  Richard replied 1 year ago.
ok, give me 5 minutes please with an existing customer and Ill call you Hazel
Customer: replied 1 year ago.
thankyou
Expert:  Richard replied 1 year ago.
calling now
Customer: replied 1 year ago.
help richard please ring me back hazel
Expert:  Richard replied 1 year ago.
The power is now back on Hazel?
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
ok, as the issue is on your computer, I want to connect to your computer instead rather then phone, as then I can fix it for you directly.Can we do this please?If so, do the below instructions please.Can you go to www.teamviewer.com Click on Download for Free Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 1 year ago.
my old emailaddress is***@******.*** new one***@******.*** sorry richard i can do as requested to go in teamviewer i will lose all thats done so far
Expert:  Richard replied 1 year ago.
you wont Hazel, please do the instructions and we can get this fixed for you
Customer: replied 1 year ago.
i am very very upset i cant do what your asking me not wont do cant do
Expert:  Richard replied 1 year ago.
don't be upset Hazel, ill call you now and step you through it
Expert:  Richard replied 1 year ago.
can you give the phone number again please
Customer: replied 1 year ago.
***********
Expert:  Richard replied 1 year ago.
calling
Expert:  Richard replied 1 year ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=47cc4126-dc9f-4195-aefa-0f24ba48be7f
Customer: replied 1 year ago.
richard i hope u read this your help was invaluable u were so helpful especially as i am so new to computers and almost 70n years mold your paitence and expertise were a pleasure if anyone is lucky enough to get you then they are as lucky as i was thanku againxx
Expert:  Richard replied 1 year ago.
thank you for the kind words Hazel

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