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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4621
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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New kindle wont connect to wifi

Resolved Question:

new kindle wont connect to wifi
Submitted: 10 months ago.
Category: Computer
Expert:  Kamil Anwar replied 10 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 10 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 10 months ago.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=206879
Customer: replied 10 months ago.
dont understand request
Expert:  Kamil Anwar replied 10 months ago.
Are you connect via Wi-Fi from your computer?
Customer: replied 10 months ago.
yes
Expert:  Kamil Anwar replied 10 months ago.
Can you see the wireless icon on the lower right corner where the clock is?
Customer: replied 10 months ago.
no
Expert:  Kamil Anwar replied 10 months ago.
Can you see the clock on the lower right corner or date?
Customer: replied 10 months ago.
both
Expert:  Kamil Anwar replied 10 months ago.
There will be a wireless signal strength indicator icon, if it is not showing up there then there is a small arrow upwards click on it and you will see it, check and tell me if you see the wireless icon?
Customer: replied 10 months ago.
wireless icon top left
Expert:  Kamil Anwar replied 10 months ago.
Click on it and tell me if it shows Connected next to your BT wifi name?
Customer: replied 10 months ago.
not that i can see
Expert:  Kamil Anwar replied 10 months ago.
Are you performing these instructions on your computer?
Customer: replied 10 months ago.
yes i am
Expert:  Kamil Anwar replied 10 months ago.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=260866
Customer: replied 10 months ago.
done that i am total novice with computers sorry
Customer: replied 10 months ago.
have i lost you
Expert:  Kamil Anwar replied 10 months ago.
You are downloading the program, but you are opening it. After it's downloaded, you need to click on it's name support-logmeinrescue and run it. https://secure.logmeinrescue.com/R?i=2&Code=384869
Customer: replied 10 months ago.
how do i open it
Expert:  Kamil Anwar replied 10 months ago.
Just click on the file that's downloaded, you should see it at the bottom
Expert:  Kamil Anwar replied 10 months ago.
OR HOLD CTRL KEY ON KEYBOARD AND PRESS J - YOU WILL SEE LIST OF DOWNLOADS, ON THE TOP IT WILL HAVE THE FILE NAME.
Customer: replied 10 months ago.
got download list what do ido
Expert:  Kamil Anwar replied 10 months ago.
Click the program name, on the top support-logmeinrescue and run/click yes/allow/ok if asked. It will ask for a code, type the code 356777
Customer: replied 10 months ago.
clicked on but none of the words you say are there
Expert:  Kamil Anwar replied 10 months ago.
click the link below:http://tinyurl.com/pfmhzd8
Expert:  Kamil Anwar replied 10 months ago.
once done , let me know.
Customer: replied 10 months ago.
done
Expert:  Kamil Anwar replied 10 months ago.
Now hold the CTRL key and Press J. You will see a file called TeamViewerQS-iod.exe on the top. Let me know when you see it.
Customer: replied 10 months ago.
file is in bottom left of screen
Expert:  Kamil Anwar replied 10 months ago.
Click on it and run it, you will see a 9 digit number and a password. Type that to me here.
Customer: replied 10 months ago.
clicked on it then it then it vanished pressed ctrl j only says remove from list or folder
Expert:  Kamil Anwar replied 10 months ago.
A blue icon should be appearing at the bottom, do you see it?
Customer: replied 10 months ago.
is that a blue and white cross
Expert:  Kamil Anwar replied 10 months ago.
Click on it and tell me what it says?
Customer: replied 10 months ago.
this session has expired
Expert:  Kamil Anwar replied 10 months ago.
Okay, is there another blue icon with a arrow?
Customer: replied 10 months ago.
no icon with arrow
Expert:  Kamil Anwar replied 10 months ago.
Hold CTRL key and Press J and click the called TeamViewerQS-iod.exe and then click yes/allow/ok/run, you will see another blue icon with an arrow in the middle, click on it and you will get an ID and a Password, type that to me here.
Customer: replied 10 months ago.
###-##-#### 3350
Expert:  Kamil Anwar replied 10 months ago.
You have to keep the program running, not close it. It seems like after you took the ID and Password, you closed it please run it again, and send ID and Password ***** don't close it.
Customer: replied 10 months ago.
###-##-#### 2629
Expert:  Kamil Anwar replied 10 months ago.
issue resolved. thanks
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4621
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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  • Kamil Anwar

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    Computer Support Specialist

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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