How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 169
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

Order number(###) ###-#### ***** ordered and paid Anti-Virus

Customer Question

Order number(###) ###-####
I have ordered and paid for AVG Anti-Virus at a cost of £29.99 as my computer says that
my Pro protection has expired.
I paid £59.99 on October 30 2015 order number(###) ###-####for 2 years protection and I
can not understand why I am being told my protection has expired.
When I try to download my AVG Anti-Virus I am getting a screen saying that I have an
incompatable Avg programme which is preventing the download.
Could you please help me with this problem.
Why is my computer telling me that my AVG pro has expired ?
Why can I not download my AVG Anti-Virus ?
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks