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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37646
Experience:  Over 15 years of consulting to the IT industry
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I have a HP 500-200 desktop computer running Windows 10. When

Customer Question

I have a HP 500-200 desktop computer running Windows 10.
When I start up fairly quickly a red screen is produced with circling dots at the centre. Nothing further then happens. The mouse is inactive and the keyboard is totally inactive.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there and welcomeAs the first step, can you please remove the power cable from the computer.Then hold the power button down for 60 seconds then release.Once done, connect the power cable, turn it on and tell me how it now runs please.