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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4948
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Windows start cortana and edge not working

Customer Question

windows start cortana and edge not working
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.
hi kamil please connect remotely to my pc
Expert:  Kamil Anwar replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4948
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and other Computer Specialists are ready to help you
Expert:  Kamil Anwar replied 1 year ago.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=656722
Expert:  Kamil Anwar replied 1 year ago.
https://secure.logmeinrescue.com/R?i=2&Code=656722
Customer: replied 1 year ago.
sorry i am a real novice and know nothing. can we have a phone call regarding my pc problem?
Expert:  Kamil Anwar replied 1 year ago.
The issue cannot be resolved over the phone due to the steps involved and the commands, can you just click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=183502
Expert:  Kamil Anwar replied 1 year ago.
Click on the downloaded file support-logmeinrescue and run/open the program.
Customer: replied 1 year ago.
ok
Expert:  Kamil Anwar replied 1 year ago.
You can also HOLD the CTRL key on keyboard and Press J whilst holding it, you will see the file support-logmeinrescue.exe
Customer: replied 1 year ago.
ihave a uac do i click ok on that?
Expert:  Kamil Anwar replied 1 year ago.
Yes, click on Yes/Allow
Customer: replied 1 year ago.
the log me in rescue box says i am disconected but i am conected to the net
Expert:  Kamil Anwar replied 1 year ago.
You followed all the steps right, but a little late. Now since you know what to do to run it, close the current logmeinbox and click the link below and re-do the steps:https://secure.logmeinrescue.com/R?i=2&Code=661943
Customer: replied 1 year ago.
i keep getting disconected each time i try
Expert:  Kamil Anwar replied 1 year ago.
Let's try a different program:Click the link below and run/open the downloaded program, you will see an ID and a Password. Type that to me here.http://tinyurl.com/pfmhzd8
Customer: replied 1 year ago.
TeamViewerQS-iod.exe
Expert:  Kamil Anwar replied 1 year ago.
Click on it and run/open it, it will show you an ID (a 9 digit number) and a password.
Customer: replied 1 year ago.
access has been denied
Expert:  Kamil Anwar replied 1 year ago.
Are you clicking on Yes/Allow to the UAC Prompt?
Customer: replied 1 year ago.
i am clicking on the download but cant get any further
Expert:  Kamil Anwar replied 1 year ago.
Here is the link to download:http://tinyurl.com/pfmhzd8
Expert:  Kamil Anwar replied 1 year ago.
http://tinyurl.com/pfmhzd8
Customer: replied 1 year ago.
i clicked on the new link and clicked on the download but nothing happened after that. am i doing it right?
Expert:  Kamil Anwar replied 1 year ago.
After you click the link, HOLD the windows key and Press J, then click the TeamViewerQS-iod.exe file and run it.
Customer: replied 1 year ago.
ive got it. id. 525 037 601 password *****
Expert:  Kamil Anwar replied 1 year ago.
Please reboot PC
Expert:  Kamil Anwar replied 1 year ago.
Please run teamviewer again , and send id and password.

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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