How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4626
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

Windows start cortana and edge not working

Customer Question

windows start cortana and edge not working
Submitted: 10 months ago.
Category: Computer
Expert:  Kamil Anwar replied 10 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 10 months ago.
hi kamil please connect remotely to my pc
Expert:  Kamil Anwar replied 10 months ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4626
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 11 other Computer Specialists are ready to help you
Expert:  Kamil Anwar replied 10 months ago.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=656722
Expert:  Kamil Anwar replied 10 months ago.
https://secure.logmeinrescue.com/R?i=2&Code=656722
Customer: replied 10 months ago.
sorry i am a real novice and know nothing. can we have a phone call regarding my pc problem?
Expert:  Kamil Anwar replied 10 months ago.
The issue cannot be resolved over the phone due to the steps involved and the commands, can you just click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=183502
Expert:  Kamil Anwar replied 10 months ago.
Click on the downloaded file support-logmeinrescue and run/open the program.
Customer: replied 10 months ago.
ok
Expert:  Kamil Anwar replied 10 months ago.
You can also HOLD the CTRL key on keyboard and Press J whilst holding it, you will see the file support-logmeinrescue.exe
Customer: replied 10 months ago.
ihave a uac do i click ok on that?
Expert:  Kamil Anwar replied 10 months ago.
Yes, click on Yes/Allow
Customer: replied 10 months ago.
the log me in rescue box says i am disconected but i am conected to the net
Expert:  Kamil Anwar replied 10 months ago.
You followed all the steps right, but a little late. Now since you know what to do to run it, close the current logmeinbox and click the link below and re-do the steps:https://secure.logmeinrescue.com/R?i=2&Code=661943
Customer: replied 10 months ago.
i keep getting disconected each time i try
Expert:  Kamil Anwar replied 10 months ago.
Let's try a different program:Click the link below and run/open the downloaded program, you will see an ID and a Password. Type that to me here.http://tinyurl.com/pfmhzd8
Customer: replied 10 months ago.
TeamViewerQS-iod.exe
Expert:  Kamil Anwar replied 10 months ago.
Click on it and run/open it, it will show you an ID (a 9 digit number) and a password.
Customer: replied 10 months ago.
access has been denied
Expert:  Kamil Anwar replied 10 months ago.
Are you clicking on Yes/Allow to the UAC Prompt?
Customer: replied 10 months ago.
i am clicking on the download but cant get any further
Expert:  Kamil Anwar replied 10 months ago.
Here is the link to download:http://tinyurl.com/pfmhzd8
Expert:  Kamil Anwar replied 10 months ago.
http://tinyurl.com/pfmhzd8
Customer: replied 10 months ago.
i clicked on the new link and clicked on the download but nothing happened after that. am i doing it right?
Expert:  Kamil Anwar replied 10 months ago.
After you click the link, HOLD the windows key and Press J, then click the TeamViewerQS-iod.exe file and run it.
Customer: replied 10 months ago.
ive got it. id. 525 037 601 password *****
Expert:  Kamil Anwar replied 10 months ago.
Please reboot PC
Expert:  Kamil Anwar replied 10 months ago.
Please run teamviewer again , and send id and password.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.