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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14688
Experience:  Over 10 years of professional experience.
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Against my wishes my windows 8 has been automatically upgraded

Resolved Question:

Against my wishes my windows 8 has been automatically upgraded to windows 10 and now I cannot get in my computer. It asks for a password ***** an Outlook.com account. But I have never had a password ***** that account as far as I know. Using the Microsoft website I have changed the password ***** my Microsoft account but inserting that where the password ***** ***** for this Outlook.com account does not get me anywhere. I have been round and round on the Microsoft website but cannot find anyone to speak to. All I want to do is get in to the documents on my computer! Can you help please
Christopher Napier
Submitted: 10 months ago.
Category: Computer
Expert:  Jason Jones replied 10 months ago.
Hello,I am the person that will be helping you today. Many people are having the same problem as you are after the update to Windows 10. The way to fix this is to reset the password ***** your actual Microsoft account. I have typed the appropriate instructions for you to follow, below. Please, follow the instructions below to reset your password:- Click the following link: http://account.live.com/password/reset- Fill out all of the requested information- Once all of that is complete, you will be given the option to reset your password.You will be able to reset your password ***** you have issues with that or you would just rather speak with someone, you can call the following number: (###) ###-#### (Choose to speak with a billing representative and upgrade to Hotmail Plus)If all of that does not work, you may wish to consider upgrading your Hotmail account to the Hotmail Plus package, which is $19.99 per year. You can do that by calling the following number and telling them that you want to upgrade your free Hotmail account to the Hotmail Plus package: (###) ###-#### (Choose to speak with a billing representative and upgrade to Hotmail Plus) Once you do that, they will work with you to get your password ***** I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)Please, do not forget to rate my help on this page.Thank you again, - Jason P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Customer: replied 10 months ago.
As said I have reset my password ***** that website but the new password ***** ***** being accepted. What exactly is an outlook.com account? Is that my Microsoft account
Expert:  Jason Jones replied 10 months ago.
The Outlook.com account that is listed on the computer login window is the account to which you need to log into. Can you log into that same account at the following page? https://login.live.com/login.srf
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14688
Experience: Over 10 years of professional experience.
Jason Jones and 3 other Computer Specialists are ready to help you
Customer: replied 10 months ago.
Unfortunately, your responses did not really advance things beyond where I was already. With help from someone else I did in the end find out that I can get into the Desktop by restarting the computer, which has allowed me to use my email etc and get the details needed to complete the Microsoft form to "recover" my account - but yesterday they rejected my completed form on the basis that they had already had too many that day!

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