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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2836
Experience:  A+ MCSE with over 12 years experience.
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I've forgotten the password ***** my WiFi on to mu Kindle. How

Resolved Question:

I've forgotten the password ***** my WiFi on to mu Kindle. How do I set up a new one?
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.
Hi Jean. My name is***** you for your question and the opportunity to assist.Can we do a screen sharing session on your computer?I can recover the wireless password ***** need for the Kindle from your computer?
Expert:  Byron replied 1 year ago.
Can you tell me the brand and model number of your wireless router?
Customer: replied 1 year ago.
Yes we can do a screen sharing session on my computer. How long would it take so i can arrange a mutually agreed time?The brand and model number of my wireless router is Netgear as supplied to Virgin Media. MAC 008EF217F8F8.
Do you need the Serial Number?
Expert:  Byron replied 1 year ago.
Hi. I think 20 minutes should be a sufficient amount of time to resolve this.What time would be convenient for you? I believe you are 5 hours ahead of me.Right now it is 9:38 AM where I'm at (East coast, US)
Customer: replied 1 year ago.
I'm free until 15.30 (its now 15.00)> Can you retrieve the password ***** me losing everything on my Kindle?
Expert:  Byron replied 1 year ago.
Yes. From your computer, please click the link below (after reading this). When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.
Expert:  Byron replied 1 year ago.
Jean, is the computer you are using wireless, or, is it connected to your router with a network cable?There may be another way to do this if you're having trouble getting connected.
Customer: replied 1 year ago.
Its wireless.
Expert:  Byron replied 1 year ago.
Let's try this.Hold down the Windows logo key (just to the left of the spacebar)and press R.The Run box will the text area type: ncpa.cpl and click OK.In the new window, right click on your Wi-Fi icon and select StatusClick the Wireless Properties buttonClick the Security tab at the topPut a checkmark in the Show Characters boxWhat you then see to the right of Network Security Keyis your wireless password.It is case-sensitive and must be entered in your Kindleexactly as you see it displayed on your screen.
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