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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32130
Experience:  Over 15 years of consulting to the IT industry
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My hotmail account is the problem i use my email account to

Resolved Question:

My hotmail account is the problem i use my email account to sign in which is***@******.*** and my password ***** ***** but I cant get in I think my daughter is getting in with her email address which is***@******.*** and has done something so that I cannot get into it it please help me
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.
Hi there and welcomeCan you tell me please the exact message you get when it fails to allow you in please.
Customer: replied 10 months ago.
the password ***** ***** be sure you're using the password ***** your microsoft account
Expert:  Richard replied 10 months ago.
Do you now have access to the ***@******.*** account?
Customer: replied 10 months ago.
no that is my daughters
Expert:  Richard replied 10 months ago.
ok, but its critical someone has access to it now. Can you contact her at the moment?
Customer: replied 10 months ago.
very difficult she is at work and i think she has been using it to see what i have been up to (personel) sorry
Expert:  Richard replied 10 months ago.
ok, but you need to contact her and have her get ready to check her computer for an email that will come for us to proceed
Customer: replied 10 months ago.
i have already given you my sisters email address can you not solve this with hers its***@******.***
Expert:  Richard replied 10 months ago.
No, as I indicated it is***@******.***
Customer: replied 10 months ago.
i have just asked mydaughter if she has done anything to the account and she has told me that she has changed my password ***** will not tell me to what
Expert:  Richard replied 10 months ago.
ok... well you will have to get her to co-operate, else you lose access to your account
Customer: replied 10 months ago.
and what do i do she is refusing
Expert:  Richard replied 10 months ago.
You would have to make a new account. This is why you need to be careful when giving the password ***** or allowing access.
Customer: replied 10 months ago.
so how do i do that
Expert:  Richard replied 10 months ago.
you can create a new account via my link belowhttps://signup.live.com/It is free, and you will then have a new email address that you can use going forward.I strongly advise, no matter who it is, never give your password ***** to anyone, to avoid losing access to the account.
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32130
Experience: Over 15 years of consulting to the IT industry
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