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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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My Husband Derek Burt died last year and with him his

Customer Question

Hello,
My Husband Derek Burt died last year and with him his debit card of course. He had a letter on 19th March to update his kindle e-reader that i am not able to use. I am learning to use computer etc., is there some way that the kindle can be transferred to my name? Can a Kindle retailer help me? My son updated the kindle on 19th when he visited but it still says it needs updating. I tried to access Derek's account but it wasn't found and I don't know his password.
Thank you. Hilary Burt
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Is it Kindle fire or Kindle paperwhite let me know the model number.
Customer: replied 1 year ago.
I think it's a fire but don't know. where is the model number,nothing visible on kindle
Expert:  Michelle replied 1 year ago.
Do you have access to the email on which the Kindle is registered or the phone number registered to the kindle.
Michelle and 2 other Computer Specialists are ready to help you
Expert:  Michelle replied 1 year ago.
click here for kindle updation
Expert:  Michelle replied 1 year ago.
As per the conversation with Hilary, as she does not know the amazon account id or password ***** was used to register the kindle, any updation will not be possible from the device itself.Guided her with the amazon customer call form and she would be given a call by amazon to get the kindle registered in her name with her id.