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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4718
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Toshiba satellite C50-A-146 will turn on but really really

Resolved Question:

toshiba satellite C50-A-146 will turn on but really really really slow to go to login screen then when it does wont go to home screen.
Submitted: 12 months ago.
Category: Computer
Expert:  Kamil Anwar replied 12 months ago.
Is the battery removable?
Customer: replied 12 months ago.
yes
Expert:  Kamil Anwar replied 12 months ago.
Please remove the battery. Once done let me know.
Customer: replied 12 months ago.
yes but im not using the troubled laptop at moment
Expert:  Kamil Anwar replied 12 months ago.
When you have access to it, let me know so we can troubleshoot it.
Customer: replied 12 months ago.
that is the problem i have now got to the screen on windows 8 where you put in your password ***** it says welcome with the circle going round and round but it seems to be stuck on that page sometimes stays like that for ages eg more than 10 mins
Expert:  Kamil Anwar replied 12 months ago.
There are a couple of ways we can use to troubleshoot this issue, i would suggest that we perform the steps while you have access to the laptop.
Expert:  Kamil Anwar replied 12 months ago.
To begin with, try the following method:1. Take the battery out and also ensure that it is not connected to the power outlet.2. Press and Hold the Power button for 10 seconds, put the battery back in.3. Turn it on, and test. If it doesn't work, let me know and then we can go on with the next steps.
Customer: replied 12 months ago.
done all that before still not working
Expert:  Kamil Anwar replied 12 months ago.
Is there any data on the laptop?
Customer: replied 12 months ago.
some photos etc nothing much else no files etc
Expert:  Kamil Anwar replied 12 months ago.
Try the following method:http://appuals.com/best-guide-how-to-clean-boot-windows-10/ If this doesn't work, then we can reset it and that will for sure fix it. To reset it, you need to hold the shift key and click on the power icon (when it's on the screen) where you key in your password, when you click the power icon (not the button) holding the shift key, it will give you an option to restart, whilst still holding the shift key, choose restart, and you will be taken to the advanced options, from there choose troubleshoot -> reset this pc -> fully clean the drive (this will reset windows) and your issue will be resolved.
Customer: replied 12 months ago.
while u said that the screen has gone black yet i still have the curser arrow which will still move around screen
Expert:  Kamil Anwar replied 12 months ago.
Which method did you follow, clean boot or shift + restart?
Customer: replied 12 months ago.
neither cause screen went black before i could do it
Expert:  Kamil Anwar replied 12 months ago.
Reboot the PC. And then try. Hold the Power button to turn it off forcefully.
Customer: replied 12 months ago.
sorry i had a problem screen is black still but i think it is trying to get to the home screen as it came up with a green band along the bottom of the screen and a pink flower on it but nothing else
Expert:  Kamil Anwar replied 12 months ago.
Hold these keys simultaneously, and tell me what happens ?CTRL + ALT + DELETE
Customer: replied 12 months ago.
screen went blank after few seconds now come up with screen saying lock switch user sign out or task manager on it
Expert:  Kamil Anwar replied 12 months ago.
Now if you hit escape key, do you see the power icon?
Customer: replied 12 months ago.
the power icon is at the bottom right hand corner of the screen
Expert:  Kamil Anwar replied 12 months ago.
Now hold the shift key, whilst holding the shift key, click on the power icon located on the lower right corner, and choose restart, tell me where does it takes you?
Customer: replied 12 months ago.
ive still got shift held down and eventually box comes up with sleep shutdown and update and restart on it
Expert:  Kamil Anwar replied 12 months ago.
Choose Restart, with shift key held.
Customer: replied 12 months ago.
got please wait with circle going round and round on it while still holding shift
Expert:  Kamil Anwar replied 12 months ago.
Release the shift key, and wait for it.
Customer: replied 12 months ago.
still waiting...
Expert:  Kamil Anwar replied 12 months ago.
Okay.
Customer: replied 12 months ago.
it wasthe update and restart option i clicked and still waiting..
Expert:  Kamil Anwar replied 12 months ago.
You chose the update and restart or just the restart?
Customer: replied 12 months ago.
there wasnt just restart it was update and restart
Expert:  Kamil Anwar replied 12 months ago.
Okay, let's wait for it to finish - it can take anywhere from a couple of minutes to hours.
Customer: replied 12 months ago.
think this may be the couple of hours one going by this hope not
Expert:  Kamil Anwar replied 12 months ago.
Leave it running for today, we can check it tomorrow.
Customer: replied 12 months ago.
screen gone black again now
Expert:  Kamil Anwar replied 12 months ago.
Let it run. It may be running updates in the back ground.
Customer: replied 12 months ago.
ok hope this puts it right in the end been like this for months
Expert:  Kamil Anwar replied 12 months ago.
I will do my best.
Customer: replied 12 months ago.
im still waiting for something to happen
Expert:  Kamil Anwar replied 12 months ago.
As suggested, please let it run for the night.
Customer: replied 12 months ago.
ok i will do then in morning shall i do as you suggest in earlier answer on restart
Expert:  Kamil Anwar replied 12 months ago.
Yes, and let me know how it goes. Thanks
Customer: replied 12 months ago.
thankyou has this just cost me £48 then again tomorrow if i come back
Expert:  Kamil Anwar replied 12 months ago.
That's right. YES.
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4718
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 5 other Computer Specialists are ready to help you
Customer: replied 12 months ago.
hi kamil why is it taking so long to reset my pc i have had it on over 36 hours and it is only at 10%. Any ideas?

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