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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Toshiba satellite C50-A-146 will turn on but really really

Resolved Question:

toshiba satellite C50-A-146 will turn on but really really really slow to go to login screen then when it does wont go to home screen.
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Is the battery removable?
Customer: replied 1 year ago.
yes
Expert:  Kamil Anwar replied 1 year ago.
Please remove the battery. Once done let me know.
Customer: replied 1 year ago.
yes but im not using the troubled laptop at moment
Expert:  Kamil Anwar replied 1 year ago.
When you have access to it, let me know so we can troubleshoot it.
Customer: replied 1 year ago.
that is the problem i have now got to the screen on windows 8 where you put in your password ***** it says welcome with the circle going round and round but it seems to be stuck on that page sometimes stays like that for ages eg more than 10 mins
Expert:  Kamil Anwar replied 1 year ago.
There are a couple of ways we can use to troubleshoot this issue, i would suggest that we perform the steps while you have access to the laptop.
Expert:  Kamil Anwar replied 1 year ago.
To begin with, try the following method:1. Take the battery out and also ensure that it is not connected to the power outlet.2. Press and Hold the Power button for 10 seconds, put the battery back in.3. Turn it on, and test. If it doesn't work, let me know and then we can go on with the next steps.
Customer: replied 1 year ago.
done all that before still not working
Expert:  Kamil Anwar replied 1 year ago.
Is there any data on the laptop?
Customer: replied 1 year ago.
some photos etc nothing much else no files etc
Expert:  Kamil Anwar replied 1 year ago.
Try the following method:http://appuals.com/best-guide-how-to-clean-boot-windows-10/ If this doesn't work, then we can reset it and that will for sure fix it. To reset it, you need to hold the shift key and click on the power icon (when it's on the screen) where you key in your password, when you click the power icon (not the button) holding the shift key, it will give you an option to restart, whilst still holding the shift key, choose restart, and you will be taken to the advanced options, from there choose troubleshoot -> reset this pc -> fully clean the drive (this will reset windows) and your issue will be resolved.
Customer: replied 1 year ago.
while u said that the screen has gone black yet i still have the curser arrow which will still move around screen
Expert:  Kamil Anwar replied 1 year ago.
Which method did you follow, clean boot or shift + restart?
Customer: replied 1 year ago.
neither cause screen went black before i could do it
Expert:  Kamil Anwar replied 1 year ago.
Reboot the PC. And then try. Hold the Power button to turn it off forcefully.
Customer: replied 1 year ago.
sorry i had a problem screen is black still but i think it is trying to get to the home screen as it came up with a green band along the bottom of the screen and a pink flower on it but nothing else
Expert:  Kamil Anwar replied 1 year ago.
Hold these keys simultaneously, and tell me what happens ?CTRL + ALT + DELETE
Customer: replied 1 year ago.
screen went blank after few seconds now come up with screen saying lock switch user sign out or task manager on it
Expert:  Kamil Anwar replied 1 year ago.
Now if you hit escape key, do you see the power icon?
Customer: replied 1 year ago.
the power icon is at the bottom right hand corner of the screen
Expert:  Kamil Anwar replied 1 year ago.
Now hold the shift key, whilst holding the shift key, click on the power icon located on the lower right corner, and choose restart, tell me where does it takes you?
Customer: replied 1 year ago.
ive still got shift held down and eventually box comes up with sleep shutdown and update and restart on it
Expert:  Kamil Anwar replied 1 year ago.
Choose Restart, with shift key held.
Customer: replied 1 year ago.
got please wait with circle going round and round on it while still holding shift
Expert:  Kamil Anwar replied 1 year ago.
Release the shift key, and wait for it.
Customer: replied 1 year ago.
still waiting...
Expert:  Kamil Anwar replied 1 year ago.
Okay.
Customer: replied 1 year ago.
it wasthe update and restart option i clicked and still waiting..
Expert:  Kamil Anwar replied 1 year ago.
You chose the update and restart or just the restart?
Customer: replied 1 year ago.
there wasnt just restart it was update and restart
Expert:  Kamil Anwar replied 1 year ago.
Okay, let's wait for it to finish - it can take anywhere from a couple of minutes to hours.
Customer: replied 1 year ago.
think this may be the couple of hours one going by this hope not
Expert:  Kamil Anwar replied 1 year ago.
Leave it running for today, we can check it tomorrow.
Customer: replied 1 year ago.
screen gone black again now
Expert:  Kamil Anwar replied 1 year ago.
Let it run. It may be running updates in the back ground.
Customer: replied 1 year ago.
ok hope this puts it right in the end been like this for months
Expert:  Kamil Anwar replied 1 year ago.
I will do my best.
Customer: replied 1 year ago.
im still waiting for something to happen
Expert:  Kamil Anwar replied 1 year ago.
As suggested, please let it run for the night.
Customer: replied 1 year ago.
ok i will do then in morning shall i do as you suggest in earlier answer on restart
Expert:  Kamil Anwar replied 1 year ago.
Yes, and let me know how it goes. Thanks
Customer: replied 1 year ago.
thankyou has this just cost me £48 then again tomorrow if i come back
Expert:  Kamil Anwar replied 1 year ago.
That's right. YES.
Kamil Anwar and 6 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
hi kamil why is it taking so long to reset my pc i have had it on over 36 hours and it is only at 10%. Any ideas?

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