How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35380
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I have stupidly lost my samsung laptop bootup disk and now

Customer Question

I have stupidly lost my samsung laptop bootup disk and now have a problem trying to download a bootable win 7 disk. I tried through microsoft and the product key is shown as a pre installed copy of windows. I was told to contact the manufacturer which i am now doing. Are you able to help?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there Chris and welcomeWhat is the exact error you receive when you get the Blue screen of Death?
Customer: replied 1 year ago.
I don't remember as the exact problem is not replicating itself now. the latest is that on trying to boot up the message is:- windows cannot start because the following file is missing or corrupt:- windows root\system32\ntoskrnl.exe. please reinstall a copy of this file
Expert:  Richard replied 1 year ago.
Can you give me the model of the computer please?
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35380
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
I should have mentioned that i downloaded the win 10 update and after a couple of days i tried to revert back to win 7. that is what caused the problem.
a Samsung 17" laptop about 3 years old
Expert:  Richard replied 1 year ago.
calling now
Customer: replied 1 year ago.
If u r still around I have managed to get an old win 7 disk and have the comp up and running but it won,t recognise any drivers for wi if graphics etc. The old drives appear to still be intact with a "system drive E".
Expert:  Richard replied 1 year ago.
can you give me please the exact model number of the laptop and I can get them for you
Customer: replied 1 year ago.
NP305E7A-SO1 UK
Expert:  Richard replied 1 year ago.
ThanksUnder Driver here you can download all the drivers onto a memory stick and then copy them over to the Laptop and installhttp://www.samsung.com/uk/support/model/NP305E7A-S01UKthey are all the drivers for the Laptop
Customer: replied 1 year ago.
Thank you, ***** ***** let you know how I get on!
Expert:  Richard replied 1 year ago.
your welcome!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.co.uk/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.co.uk/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.co.uk/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.co.uk/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.co.uk/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.