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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36604
Experience:  Over 15 years of consulting to the IT industry
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My Hitachi XL1000 hard drive does not appear to be recognised

Resolved Question:

My Hitachi XL1000 hard drive does not appear to be recognised by my laptop now running Windows 10. Any ideas please?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there and welcome DavidIf you press the windows key + EThen click on This PCTell me all the drives listed eg: C: under This PC
Customer: replied 1 year ago.
Only C drive is listed.
Expert:  Richard replied 1 year ago.
ThanksCan you connect it to a different USB port on the computer please and tell me if it is then detected?
Customer: replied 1 year ago.
Have tried 2 other ports, but still not recognised.
Expert:  Richard replied 1 year ago.
ok, can you try it on another computer there. Is it then recognized?
Customer: replied 1 year ago.
Still not found on my wife's laptop, next to mine.
Expert:  Richard replied 1 year ago.
ok, so its not the computerIt will be the cable or the drive itself.Can you connect a different cable to it and connect that to the computer Is it then detected David?
Customer: replied 1 year ago.
A change of cable has brought it to life and l can now see the files on this device. Hopefully problem solved, thanks.
Expert:  Richard replied 1 year ago.
Great, the cable was the issue David, it will be ok now.If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know. And please take a second to rate my service by clicking one of the stars at the top of the screen then submit Thank you
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