How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4987
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

This is the first time in a week I have been able (from

Resolved Question:

Hello. This is the first time in a week I have been able (from my PC) to log on to Hotmail(Outlook). This frequently occurs, usually for a day or so at a time. I can log on to Hotmail from my Wiindows phone, and I have no trouble with other websites. I don't want to pay them 7p a minute to listen to music on the Hotmail helpline.
Any ideas why this could be happening? And what to do when it, no doubt happens again?
Miriam ***@******.***
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.can you be a bit specific more in which music software you are asked to pay 7p a minute.
Customer: replied 11 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
My tel no 0116(###) ###-####
Expert:  Michelle replied 11 months ago.
Phone call with secure remote assistance offer has been send please accept it so that i can call and fix it
Customer: replied 11 months ago.
I accept it
Expert:  Michelle replied 11 months ago.
scroll down this chat page up and down you will see the offer button please click on it.
Expert:  Michelle replied 11 months ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=79d269ba-ff77-4db1-a625-e90208549f87Secure Remote AssistanceAfter you click it will open a page click on the green "I Agree" button.Download and run the Elsinore screen connect.Allow it to install and let it be opened.
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4987
Experience: B.Sc. Computer Science with Honors
Michelle and other Computer Specialists are ready to help you
Expert:  Michelle replied 11 months ago.
Customer hi michelle this sidemichelleclive: i am now connectdmichelleclive: i will take the mouse control now and check the settings on outlookmichelleclive: please enter your passwordmichelleclive: the problem seemed to be with chrome not saving the password *****: i will do a test again to ensure all is working okGuest: OK, but i couldn't get on hotmail via firefox eithermichelleclive: yes that must be because the cache where the passwords are saved was loading the password *****: i will check this in both chrome and firefoxGuest: Ok, maybe, but i HAD A DIFFERENT SAVED PASSWORD ***** WEEK AND ALL THE PREVIOUS TIMES THIS HAS HAPPENEDmichelleclive: will checkmichelleclive: did you change your hot mail password *****: Yes, I did change it, but now I wish I had asked you while the thing was NOT working!michelleclive: i understand..as its working now i will just ensure the saved password ***** ***** correct one..if not will refresh the settings...also in case the problem repeats you can post me a message and i am there to help you on thismichelleclive: ok the settings seem to be fine now on firefox and chromemichelleclive: however in a rare case that it does repeat you can post me a message and i will assist you furthermichelleclive: please open the just answer page and click on accept offer for the phone call and remote service that you agreed formichelleclive: also if this repeats you can post me on this same question page and i will assist youGuest: In view of the problem recurring ( this is not the first time), would it be a better Idea for me to start a gmail email account and have all my hotmail forwarded to it? (POP)?Guest: ie, rather than having to pay for more advice!michelleclive: yes that would be a good option as in that case even if your hotmail stops working intermittently you always have the emails accessible on gmailGuest: Thank youmichelleclive: you are welcomemichelleclive: let me know if you have any more questionsGuest: Not at the moment, thank you. it was fun to watch you using my computer!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.