How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Computer Enthusiast
Category: Computer
Satisfied Customers: 634
Experience:  Efficient expert with more than 30 years of experience.
76814648
Type Your Computer Question Here...
nathan_mills is online now

My Nexus 7 won't charge, has now lost all power.

Resolved Question:

My Nexus 7 won't charge, has now lost all power.
Submitted: 1 year ago.
Category: Computer
Expert:  nathan_mills replied 1 year ago.
Hi Nancie. Welcome to justanswer.Try this troubleshooting: Plug-in your dead N7 to a wall charger. (Jump immediately to step 2.)2. Immediately after plugging it in, press Volume Down and Power at the same time.*This should get you into the bootloader menu. You may have to try this with different chargers or test out the timing in order to get it to work.3. Once in the bootloader menu, use Volume Down until you see “Power Off Device.”4. Choose that option with the Power button.5. Once your device is off, unplug the charger and then plug it back into the device.6. You should now see the battery meter (pictured above) with your device returning to life.
Expert:  nathan_mills replied 1 year ago.
Also try plugging the N7 with a usb cable and connecting it to a computer. See if it starts charging or not.
Expert:  nathan_mills replied 1 year ago.
Hi Nancie,Please update me with the status of your problem.Regards Nathan.
Customer: replied 1 year ago.
Hi Nathan, Thank you for your responses. I've tried all this and tablet is totally dead. Don't know what I did wrong.
Thanks for the help ....
N
Regards, Nancie
Expert:  nathan_mills replied 1 year ago.
Try charging by using another charger to see if the fault is with the phone or the charger.
nathan_mills and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Three different chargers now Nathan! I fear my Nexus 7 might have died a horrible death.
Nancie
Customer: replied 1 year ago.
Hi Nathan,
Just to update you, I bought a new USB cable and have had the Nexus 7 plugged into the PC all day, still no joy.
Regards, Nancie
Expert:  nathan_mills replied 1 year ago.
That means Nancie that the problem is with the device. There is some malfunction with either the port or the charging circuitry. Is it still under 1 year warranty? If yes then I would suggest to get it repaired by Asus. Else take it to a local repair shop and they will fix it.
Customer: replied 1 year ago.
OK thanks Nathan, no, the device is out of warranty so I'll have to find a repair shop. Thank you for your help.
Nancie

Related Computer Questions