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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4766
Experience:  B.Sc. Computer Science with Honors
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I have a virus/malware on my Lenovo Idea A2109A tablet which

Resolved Question:

I have a virus/malware on my Lenovo Idea A2109A tablet which has frozen everything. How do I get rid of it or reset to factory set.
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.
Hi my name is ***** ***** I will be the expert working with you today.
Expert:  Michelle replied 9 months ago.
Let me know if you want to factory restore without backing up data or you want to backup data and then select factory reset.
Customer: replied 9 months ago.
I am not bothered about saving data
Expert:  Michelle replied 9 months ago.
I will walk you through with the steps now.
Expert:  Michelle replied 9 months ago.
on the main menu select settings icon let me know when you are there.
Customer: replied 9 months ago.
ok
Expert:  Michelle replied 9 months ago.
scroll down and select Backup & Reset
Expert:  Michelle replied 9 months ago.
Now you will see Factory data reset select and hit ok while you get a data erase warning.
Expert:  Michelle replied 9 months ago.
Once the reset completes it will reboot the tab and then your tab is as good as it was the first day you got.
Customer: replied 9 months ago.
Sorry, nothing happens, it is completely frozen
Expert:  Michelle replied 9 months ago.
Press and hold down the power button for 35 seconds when it shuts down let me know.
Customer: replied 9 months ago.
shut down now
Expert:  Michelle replied 9 months ago.
yes shut it down.
Customer: replied 9 months ago.
it is shut down
Expert:  Michelle replied 9 months ago.
Now press and hold together Volume Up + Power button together for several secondsRelease held keys when the Lenovo Boot Mode appears.Now from the menu on the screen select option Recovery, by using Volume Up to scroll and Volume Down to confirm.
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4766
Experience: B.Sc. Computer Science with Honors
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