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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I have a virus/malware on my Lenovo Idea A2109A tablet which

Resolved Question:

I have a virus/malware on my Lenovo Idea A2109A tablet which has frozen everything. How do I get rid of it or reset to factory set.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today.
Expert:  Michelle replied 1 year ago.
Let me know if you want to factory restore without backing up data or you want to backup data and then select factory reset.
Customer: replied 1 year ago.
I am not bothered about saving data
Expert:  Michelle replied 1 year ago.
I will walk you through with the steps now.
Expert:  Michelle replied 1 year ago.
on the main menu select settings icon let me know when you are there.
Customer: replied 1 year ago.
ok
Expert:  Michelle replied 1 year ago.
scroll down and select Backup & Reset
Expert:  Michelle replied 1 year ago.
Now you will see Factory data reset select and hit ok while you get a data erase warning.
Expert:  Michelle replied 1 year ago.
Once the reset completes it will reboot the tab and then your tab is as good as it was the first day you got.
Customer: replied 1 year ago.
Sorry, nothing happens, it is completely frozen
Expert:  Michelle replied 1 year ago.
Press and hold down the power button for 35 seconds when it shuts down let me know.
Customer: replied 1 year ago.
shut down now
Expert:  Michelle replied 1 year ago.
yes shut it down.
Customer: replied 1 year ago.
it is shut down
Expert:  Michelle replied 1 year ago.
Now press and hold together Volume Up + Power button together for several secondsRelease held keys when the Lenovo Boot Mode appears.Now from the menu on the screen select option Recovery, by using Volume Up to scroll and Volume Down to confirm.
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