How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 17085
Experience:  Expert for over 10 years
50836188
Type Your Computer Question Here...
Josh is online now

I updated to Windows 10 but was unable to run Microsoft 'My Money'. I went back

Customer Question

I updated to Windows 10 but was unable to run Microsoft 'My Money'. I went back to Windows 7, but I can't find the last year's worth of data, and it will not save anything new. Can you help?
Submitted: 11 months ago.
Category: Computer
Expert:  Josh replied 11 months ago.
Hi, When you went back to Windows 7, what process did you use?
Customer: replied 11 months ago.
I went into settings and recovery.
Expert:  Josh replied 11 months ago.
Okay, so you used the restore option and did not use a factory CD; is that right?
Customer: replied 11 months ago.
yes
Expert:  Josh replied 11 months ago.
If you try to open My Money -- do you get any error messages?
Customer: replied 11 months ago.
no
Expert:  Josh replied 11 months ago.
Which year of Microsoft Money is it?
Customer: replied 11 months ago.
1999 I think
Expert:  Josh replied 11 months ago.
Click on the Start button In the search box, type: *.m07 Do you see any files listed?
Customer: replied 11 months ago.
no. Just found out that its MM 2002
Expert:  Josh replied 11 months ago.
Okay, that changes the search. Click on the Start button In the search box, type: *.m10
Customer: replied 11 months ago.
No results
Expert:  Josh replied 11 months ago.
Where did you save the previous Money files?
Customer: replied 11 months ago.
They've gone into My Money files, but it appears that anything saved since they were migrated onto this new computer (Nov 2014) have disappeared
Expert:  Josh replied 11 months ago.
What error message do you receive when you try to save something new?
Customer: replied 11 months ago.
No error messages - everything seems to be as normal except the most up to date files are Nov 2014, and I cannot save anything new into them
Expert:  Josh replied 11 months ago.
What happens when you try to save anything new to them?
Customer: replied 11 months ago.
It doesn't save. If I close it down with new data, it reopens as if I've done nothing to it...
Expert:  Josh replied 11 months ago.
Did it work fine before the upgrade to Windows 10?
Customer: replied 11 months ago.
Oh yes. It appears to have saved some of the more up to date data, but not all - could it have become corrupted?
Expert:  Josh replied 11 months ago.
That is possible - Try opening the file and saving data to it now.
Customer: replied 11 months ago.
I've already tried that, and it isn't saving data - that's the problem
Expert:  Josh replied 11 months ago.
I understand but you mentioned that it recently saved data. Is it only saving random data?
Customer: replied 11 months ago.
Sorry, it hasn't saved anything new since I uninstalled Windows 10. But it has saved new data since Nov 14, just not all.
Expert:  Josh replied 11 months ago.
If you open a new file and save data to the new file. Does it save there?
Customer: replied 11 months ago.
I'm not sure how to save into a new Money file. I'll give it a go..
Customer: replied 11 months ago.
Tried to save into a new file but it just took me into a brand new file. However, the old file had saved the data, which it didn't do earlier, not sure what's happening. Well, it wouldn't save any reconciling or balancing of the account.
Customer: replied 11 months ago.
I'm afraid I need to go. Thanks for trying.
Expert:  Josh replied 11 months ago.
You're very welcome. It sounds like the file is corrupt since it is saving then not saving properly. If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.