How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I have a small lap top which had windows 8 (or maybe 7 I'm

Customer Question

I have a small lap top which had windows 8 (or maybe 7 I'm not to technical) which I could work with and use as I needed, then one day last week I turned it on and it proceeded to upgrade to windows 10 (not sure how) it was so different I seem to have lost everything that I was used to. And now when I just switched it on it is stuck on what I think is the desk top page (pic of my lap top) would you please help !!
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there and welcomeFirst, are you stuck on the sign in page? Is this the issue you have?
Customer: replied 1 year ago.
Sorry, No I have singed in and opened with my password
Expert:  Richard replied 1 year ago.
ok, so it is after you sign in it does not get to your desktop?Try to be as descriptive as you can please
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.
calling
Customer: replied 1 year ago.
Richard would you call me back please.....Brian
Expert:  Richard replied 1 year ago.
can you send your number again please
Customer: replied 1 year ago.
01522 868782
Expert:  Richard replied 1 year ago.
calling