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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have an Acer Aspire. It wont start up- it sticks on the screen

Customer Question

I have an Acer Aspire. It wont start up- it sticks on the screen "acer. Explore Beyond limits", have you any ideas please?
Submitted: 7 months ago.
Category: Computer
Expert:  Kamil Anwar replied 7 months ago.
Is there any external device, keyboard, usb, mouse or anything else connected to it?
Customer: replied 7 months ago.
No
Expert:  Kamil Anwar replied 7 months ago.
Okay. Please power it off by holding the power button for 10 seconds. Remove the battery, unplug the charger.Hold the Power button again for 10 seconds.Release it, put the battery back in, and turn it on.Then test?
Customer: replied 7 months ago.
How do i remove the battery please?
Expert:  Kamil Anwar replied 7 months ago.
What is the model # ***** your acer aspire?
Customer: replied 7 months ago.
V5
Expert:  Kamil Anwar replied 7 months ago.
Please see here: https://www.youtube.com/watch?v=dF8ac9FcF2wPlease skip video to 0:46 seconds to see how to remove it.
Customer: replied 7 months ago.
Video seems to show different model. Have checked instruction book. It shows model of base and shows battery reset pinhole which simulates removing and reinstalling the battery, it says. Shall i use that?
Customer: replied 7 months ago.
Have done as you suggested using the battery reset pinhole. Still Wont Open.
Customer: replied 7 months ago.
Are you still there?
Expert:  Kamil Anwar replied 7 months ago.
Can you look at the bottom of the laptop and tell me the exact model # ***** product code?
Customer: replied 7 months ago.
Model number ms2377
Expert:  Kamil Anwar replied 7 months ago.
I found the following instructions:There’s an unusual latch holding the battery in place. In order to remove the battery, you need to flip over the laptop and stick a pen, paperclip, or other item into a small hole and slide the latch while pulling the battery.
Customer: replied 7 months ago.
I cant see any small hole other than the battery reset pinhole, which ive tried. Where exactly is it? And where is the latch you mention?
Expert:  Kamil Anwar replied 7 months ago.
I just checked with the model # ***** seems like this one doesn't have a user removable battery. Can you press and hold the power button for 60 seconds, and then turn it back on to test?
Customer: replied 7 months ago.
Done that , no difference I'm afraid
Expert:  Kamil Anwar replied 7 months ago.
I will have to opt out for other experts as i'v run out ideas.
Expert:  Quiksilver07070 replied 7 months ago.
Hello Sue, and thank you for choosing jUSTANSWER.com.I believe that your computer is suffering from a potential hardware failure..Are you able to get into the BIOS, before the screen sticks on the ACER EXPLORE BEYOND LIMITS?.Normally, as soon as you power on the laptop, you need to start hitting the DEL key (delete) repeatedly.This should take you to the BIOS.Once you are in the BIOS, you might be able to run some diagnostics on the hardware.
Expert:  Quiksilver07070 replied 7 months ago.
Sorry, it is not the DEL key you need to press repeatedly....it is actually the F@ key.i pulled the below from the manual..To activate the BIOS utility, press <F2> during the POST while the computer logo is being displayed.
Customer: replied 7 months ago.
Thanks. I'll try that and get back to you. Am out at the moment.
Expert:  Quiksilver07070 replied 7 months ago.
Any updates?

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