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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32102
Experience:  Over 15 years of consulting to the IT industry
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I have just received my new Kindle, but am unable to connect

Customer Question

I have just received my new Kindle, but am unable to connect to Wi-Fi. Please can you tell me how to do it?
Gill Coombs
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.
Hi there and welcome GillianCan you tell me please the make and model of your wifi router?And do you have a windows computer already connected to the wifi network?
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32102
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 9 months ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 9 months ago.
My Wi-Fi make and model is Talk Talk-25C175 Wi-Fi password ***** ***** MAC ID 7062B825C175
S/N R31P1E3023026
My Windows 7 is connected to the Wi-Fi network
Expert:  Richard replied 9 months ago.
Thanks GillWhen you try to connect to the wifi network and it asks for the password, type inE3JH6P8IS it then accepted?
Customer: replied 9 months ago.
I missed a digit off the password ***** gave you , but when I realised this and entered it in correctly, I was able to connect to wi-fi.
Thank you Richard.Gill
Expert:  Richard replied 9 months ago.
Perfect Gill!

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