How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I have an issue with Adobe Acrobat on my MacBook Pro.I was

Resolved Question:

I have an issue with Adobe Acrobat on my MacBook Pro.I was printing a number of documents when Acrobat locked up and will not allow me to close it or shut down the computer.I let the battery run flat and then re-opened the system but Acrobat was still locked.Please give some adviceTom Monfries
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there Tom and welcomeCan you hold the power button on the Mac for 60 seconds then release.then power it on and tell me please if it is now operating correctly please.
Customer: replied 1 year ago.
Thank you. The issue is now fixed.Thanks
Expert:  Richard replied 1 year ago.
Your welcomeIf you would like any additional information or assistance, please do not hesitate to let me know. And please take a second to rate my service by clicking one of the stars at the top of the screen then submit Thank you
Richard and other Computer Specialists are ready to help you

Related Computer Questions