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Ask Byron Your Own Question

Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2483
Experience:  A+ MCSE with over 12 years experience.
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I bought this computer and was given a free Microsoft account

Customer Question

I bought this computer and was given a free Microsoft account but I cant get I to activate can you please hlp me
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.
Hi Margaret. My name is***** you for your question and the opportunity to assist.Can we do a screen sharing session and I can help you directly?
Customer: replied 11 months ago.
I don't want to secure remote assistance as I cant afford it
Customer: replied 11 months ago.
I don't understand why I cant get the account opened and now have to pay to get it corrected as it is brand new
Expert:  Byron replied 11 months ago.
No extra charge. From your computer, please click the link below (after reading this). When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=7a8ade42-5f41-4ef7-b1c8-dee520269a7d#
Customer: replied 11 months ago.
it wont let me it says there is a problem with paperwork
Expert:  Byron replied 11 months ago.
Are you on the new computer now?
Customer: replied 11 months ago.
yes but can go on another one
Expert:  Byron replied 11 months ago.
Open your email on another computer. Open the latest email from JustAnswer. Inside the email, click the View Responselink. It will return you to this page.Once on this page follow the instructions above to get us connected.
Customer: replied 11 months ago.
will do
Customer: replied 11 months ago.
not received an email
Expert:  Byron replied 11 months ago.
On this computer that you're on now, when you click the link I posted above does it take you to the page that saysJoin your Secure Remote Assistance Session ?
Customer: replied 11 months ago.
don't appear to be able t gt remote connection phone number is *****
Expert:  Byron replied 11 months ago.
I'm unable to make international calls at this time. Go to www.teamviewer.comclick Download TeamViewer and install the free program.Select Basic installation for Personal/Non-commercial useOnce the program is installed, open it.You'll see numbers for Your ID and Passwordsend me those numbers and I can connect to you.
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2483
Experience: A+ MCSE with over 12 years experience.
Byron and other Computer Specialists are ready to help you
Customer: replied 11 months ago.
my phone number is *****
Customer: replied 11 months ago.
123 456 789
Expert:  Byron replied 11 months ago.
Close that window. That's an add. Look behind it.
Customer: replied 11 months ago.
***********
Expert:  Byron replied 11 months ago.
Are you using Windows 10?
Customer: replied 11 months ago.
don't know what windows are on this computer as I haven't been able to load windows
I have windows 10 on my other computer
Expert:  Byron replied 11 months ago.
If you've installed Teamviewer, open the program from your programs list.When it opens, you'll see numbers for Your ID and PasswordI need those numbers to connect to you.Once the program is open please don't close it.
Expert:  Byron replied 11 months ago.
The Teamviewer page looks like this (see attachment)
Expert:  Byron replied 11 months ago.
I just tried calling you. After several rings was told all circuits are busy.My number is *****
Customer: replied 11 months ago.
I have just connected to other computer the remote id is 225 136 735
Expert:  Byron replied 11 months ago.
thanks. I need the password ***** well
Customer: replied 11 months ago.
maggiebug
Expert:  Byron replied 11 months ago.
I need the Teamviewer password ***** below Your ID
Customer: replied 11 months ago.
*********** 5083
Customer: replied 11 months ago.
5083
Expert:  Byron replied 11 months ago.
With Teamviewer open, it will look like this (see attachment below)On the left side of the page it shows Your ID and PasswordPlease send me those numbers from your Teamviewer screen.
Expert:  Byron replied 11 months ago.
https://products.office.com/en-us/download-back-up-restore-microsoft-office-products
Expert:  Byron replied 11 months ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=7e900932-8d7d-401f-8e68-2bfc003e8447
Customer: replied 11 months ago.
ok it is m8nrt-q93rd-63xgr-h69q8-k73rj
Expert:  Byron replied 11 months ago.
thanks
Customer: replied 11 months ago.
I am back online byron
Expert:  Byron replied 11 months ago.
I'm here. One moment. Go ahead and plug the flash drive in to the laptopand let me have the TeamViewer numbers
Customer: replied 11 months ago.
team viewer nos ID 533 955 338 4167
Expert:  Byron replied 11 months ago.
Teamviewer's not working on my end. Go ahead and close it.From your computer, please click the link below (after reading this). When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.http://www.justanswer.com/remotedesktop/join.aspx?Session=c6a89a6a-6066-4216-88d1-8829f77cfb84
Expert:  Byron replied 11 months ago.
Hi Margaret. You on now?
Expert:  Byron replied 11 months ago.
Please reply when you are available. I have news from Microsoft.I've been unable to get through to you on the phone.

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