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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38231
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My kindle will not allow me to open my books

Resolved Question:

my kindle will not allow me to open my books
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Can you please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check?- What's showing on the kindle's screen? Is there any error or message?Please reply at the box below to continue. Thank you.
Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Thank you it appears to have unfrozen it self. But why did it do it in the first place?
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. Great. Kindle is like a computer, so sometimes you just need to refresh its memory by holding the power button in order to refresh its memory. If you need help with anything else, please come back any time. Thank you very much,