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This sounds like a glitch in the firmware, lets try a reboot after wipe cache first>
1.remove and then reinsert the battery.
2.Using your thumb or finger, lift up the back cover using the small notch at the top-left of the phone.
3.Remove the battery, wait for a few seconds, and then reinsert the battery.
4.Line up the battery cover hinge with the designated holes inside the phone, then push the cover down until it clicks into place.
5.Press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.
6.Scroll to wipe cache by pressing the Volume down button.
7.Press the Power button.
8.Scroll to Yes -- by pressing theVolume down button.
9.Press the Power button.
10.The phone will now wipe cache.
11.Press the Power button.
12.The phone will now reboot .
Then check to see if the issue is resolved. If that fails you will have to do a hard reset.
6.Scroll to wipe data/factory reset by pressing the Volume down button.
8.Scroll to Yes -- delete all user data by pressing theVolume down button.
10.The phone will now wipe all contents.
12.The phone will now reboot to the initial setup screen.
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
okay, the notch is the one you use to take the back off, if you already have that done you can skip that step.
Follow these steps with the phone powered off.
Press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.
Remove the battery, wait for a few seconds, and then reinsert the battery.
then with the phone powered off.
okay, are you holding those three buttons down at the same time while the phone is powered off?
do you have it connected to a usb?
okay, try this please.
remove the battery, then hold the power button down for 60 seconds, then reinsert the battery.
did that work for you?
Okay, this sounds like the firmware got corrupted during the update process. What is the approximate purchase date of the Samsung?