How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

I have just downloaded updates Samsung mini 5, but it now

Customer Question

I have just downloaded updates for my Samsung mini 5, but it now says it is optimising app 8 of 201 and just keeps going round in circles, It has now been going 2 hours I have tried taking out the battery and simm card ect but when I put them back in it just resumes the cycle. Tony **** *************
Submitted: 7 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 7 months ago.

This sounds like a glitch in the firmware, lets try a reboot after wipe cache first>

  • 1.remove and then reinsert the battery.

  • 2.Using your thumb or finger, lift up the back cover using the small notch at the top-left of the phone.

  • 3.Remove the battery, wait for a few seconds, and then reinsert the battery.

  • 4.Line up the battery cover hinge with the designated holes inside the phone, then push the cover down until it clicks into place.

  • 5.Press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.

  • 6.Scroll to wipe cache by pressing the Volume down button.

  • 7.Press the Power button.

  • 8.Scroll to Yes -- by pressing theVolume down button.

  • 9.Press the Power button.

  • 10.The phone will now wipe cache.

  • 11.Press the Power button.

  • 12.The phone will now reboot .

  • Then check to see if the issue is resolved. If that fails you will have to do a hard reset.

  • 1.remove and then reinsert the battery.

  • 2.Using your thumb or finger, lift up the back cover using the small notch at the top-left of the phone.

  • 3.Remove the battery, wait for a few seconds, and then reinsert the battery.

  • 4.Line up the battery cover hinge with the designated holes inside the phone, then push the cover down until it clicks into place.

  • 5.Press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.

  • 6.Scroll to wipe data/factory reset by pressing the Volume down button.

  • 7.Press the Power button.

  • 8.Scroll to Yes -- delete all user data by pressing theVolume down button.

  • 9.Press the Power button.

  • 10.The phone will now wipe all contents.

  • 11.Press the Power button.

  • 12.The phone will now reboot to the initial setup screen.

  • Let me know if this does not work and we can try another solution.

    Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

    Thank you very much!

Customer: replied 7 months ago.
I have taken out the battery and reinserted it but cannot see any knotch at the back of the phone the back cover is already off
Expert:  Randy Computer Tech replied 7 months ago.

okay, the notch is the one you use to take the back off, if you already have that done you can skip that step.

Customer: replied 7 months ago.
Nothing comes up when I press the 3 buttons it is still locked into the programe what ever it is .
Expert:  Randy Computer Tech replied 7 months ago.

Follow these steps with the phone powered off.

Press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.

Customer: replied 7 months ago.
The phone will not power off.
Expert:  Randy Computer Tech replied 7 months ago.

Remove the battery, wait for a few seconds, and then reinsert the battery.

then with the phone powered off.

Press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.

Customer: replied 7 months ago.
Tried that it still comes back with the same thing that has been happening since Samsung upgrade.
Expert:  Randy Computer Tech replied 7 months ago.

okay, are you holding those three buttons down at the same time while the phone is powered off?

Customer: replied 7 months ago.
The phone will not power off, I take the battery out wait 60 seconds replace the battery and the phone will not power off, it just keeps returning to the same programe.
Expert:  Randy Computer Tech replied 7 months ago.

do you have it connected to a usb?

Customer: replied 7 months ago.
No
Expert:  Randy Computer Tech replied 7 months ago.

okay, try this please.

remove the battery, then hold the power button down for 60 seconds, then reinsert the battery.

Expert:  Randy Computer Tech replied 7 months ago.

did that work for you?

Customer: replied 7 months ago.
no
Expert:  Randy Computer Tech replied 7 months ago.

Okay, this sounds like the firmware got corrupted during the update process. What is the approximate purchase date of the Samsung?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions