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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Computer
Satisfied Customers: 8867
Experience:  Over 20 years experience with Apple/Windows desktop publishing, design, troubleshooting
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I have forgotten the password ***** enables me to get into my

Customer Question

I have forgotten the password ***** enables me to get into my Asus X540 laptop. Your recorded message number pointed me to your website for resetting Microsoft Account passwords but this password ***** get me in.
Submitted: 10 months ago.
Category: Computer
Expert:  Mike the Mac Medic replied 10 months ago.
What version of Windows is that?
Mike the Mac Medic, Consultant
Category: Computer
Satisfied Customers: 8867
Experience: Over 20 years experience with Apple/Windows desktop publishing, design, troubleshooting
Mike the Mac Medic and 2 other Computer Specialists are ready to help you
Customer: replied 10 months ago.
10
Expert:  Mike the Mac Medic replied 10 months ago.
Are you sure you used a Microsoft email Account or is it just a plain password?
Customer: replied 10 months ago.
I am no longer sure
Expert:  Mike the Mac Medic replied 10 months ago.
OK using any other computer, go to the link below and click on Join your Session then select Download and allow the app to run, then look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=930f5017-c4b9-4903-a372-752e5a8418f2
Expert:  Mike the Mac Medic replied 10 months ago.
That computer is a mess I can't even close IE please go to that link and enter your info.
Expert:  Mike the Mac Medic replied 10 months ago.
Go here and put in your info: https://account.live.com/password/reset
Customer: replied 10 months ago.
I have tried this and it doesn't work for me I'm afraid. This is why I contacted you guys. But is the password ***** need to enter the system the Microsoft password?
Customer: replied 10 months ago.
If I give you the details of the new Asus laptop can you access it remotely and get me in!
Expert:  Mike the Mac Medic replied 10 months ago.
No if it is not a Microsoft Password ***** other methods are too difficult for me to do remotely I suggest you get this software:http://www.isunshare.com/windows-password-recovery.html

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