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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2738
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I am an o.a.p. n not too hot on using my p.c now outlook has

Customer Question

I am an o.a.p. n not too hot on using my p.c now outlook has taken over Hotmail it wants my password ***** I can not remember please please help me
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello Janette
Expert:  Martin replied 1 year ago.
Sorry to hear you're having trouble with your computer.Would you like me to connect with you and fix the problem remotely so I can help you recover your password?Regards,Martin
Martin and 4 other Computer Specialists are ready to help you
Expert:  Martin replied 1 year ago.
Thank you. From your computer click the following link:https://ngmt.screenconnect.com/?Session=25bc1ff7-4cfa-4496-bd73-8b466ea648e6Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client Let me know once you've done that or if you need additional steps.Martin
Expert:  Martin replied 1 year ago.
What's the Hotmail address you see, Janette?
Customer: replied 1 year ago.
no it did not work thought I was paying extra for you to do it remotely??
Expert:  Martin replied 1 year ago.
Are you currently on a computer, Janette?And what's the email address?
Customer: replied 1 year ago.
yes***@******.***
Expert:  Martin replied 1 year ago.
Thank you.What happens when you click on the link I gave you?This one: https://ngmt.screenconnect.com/?Session=25bc1ff7-4cfa-4496-bd73-8b466ea648e6
Expert:  Martin replied 1 year ago.
Also, do you have a phone number ending in 61?
Customer: replied 1 year ago.
yes
Expert:  Martin replied 1 year ago.
Can you tell me the last 4 digits of your phone number?
Customer: replied 1 year ago.
3661
Expert:  Martin replied 1 year ago.
Please check your phone for a code and tell me what it is
Customer: replied 1 year ago.
will do ta
Expert:  Martin replied 1 year ago.
Did you get any codes on your phone?If so, tell me what the number is.Thanks!

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