How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now

How do I save my text messages from my samsung galaxy to my

Resolved Question:

how do I save my text messages from my samsung galaxy to my computer now
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.
Hi,I'm sorry about the issue. What's the model of your Samsung Galaxy phone?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
I think it is a Galaxy S4
Expert:  Viet - Computer Tech replied 10 months ago.
Hi,I'm sorry about the issue. Thank you. On your phone, please open Play Store app icon, then type / search for SMS Backup & Restore then install the SMS Backup & Restore app, then use the SMS Backup & Restore app to backup your text messages, and when prompted, make sure to use the Gmail option.- Then on your computer, you can view your text messages in your gmail email address at the gmail.com website.Please reply at the box below to continue. Thank you.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 10 months ago.
Thank you. First, do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
I have a windows computer ( not apple).
Expert:  Viet - Computer Tech replied 10 months ago.
Thank you; please click on the website below in order to connect with me remotely, then I can help you directly:http://www.justanswer.com/remotedesktop/join.aspx?Session=18947441-9c79-4acf-8100-9c1e5106d791, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 10 months ago.
1. Click on the website below in order to connect remotely with me, then I can help you directly:http://tinyurl.com/jmzd2a92. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Customer: replied 10 months ago.
Windows 7 or 8 8 I thinkI am stuck now....
Expert:  Viet - Computer Tech replied 10 months ago.
When you do the following 3 steps:1. Click on the website below:http://tinyurl.com/jmzd2a92. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.- Then what happens? Is there any error or message? Do you see the item at all Elsinore.ScreenConnect.Client ?Please reply at the box below. Thank you.
Expert:  Viet - Computer Tech replied 10 months ago.
Is there issue? Are you stuck any step? Please reply at the box below. Thank you.
Customer: replied 10 months ago.
It just says launching application and nothing happens...should I take the phone out of the computer ?I cant get the programme to run or anything...
I keep clicking the Elsinore run button but nothing happens except a little window "launching application".
Expert:  Viet - Computer Tech replied 10 months ago.
Sorry, please click on the new website below:http://www.justanswer.com/remotedesktop/join.aspx?Session=18947441-9c79-4acf-8100-9c1e5106d791&Type=Java, then open / run / install the new file Elsinore.ScreenConnect.ClientBootstrap when prompted at the bottom. Thank you.
Expert:  Viet - Computer Tech replied 10 months ago.
Note: You may need to click on the blinking icon, if shown at the bottom, then allow Yes.1. Or click on the new website below:http://tinyurl.com/zm7qnaj2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.ClientBootstrap and install it.Note: You may need to click on the blinking icon, if shown at the bottom, then allow Yes.Also, is it downloading / installing Java?Please let me know. Thank you.
Customer: replied 10 months ago.
I didn't think this would be so difficult !
I only want to save a few massages from one friend...
Isn't here an easier way ?Perhaps I need to install java...I am just getting los of computer word but no images
Expert:  Viet - Computer Tech replied 10 months ago.
Sorry, can you do these 3 steps now, then let me know what happens:1. Or click on the new website below:http://tinyurl.com/zm7qnaj2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.ClientBootstrap and install it.Please let me know. Thank you.
Customer: replied 10 months ago.
8 I think nowsorry I am giving up and going to work...Thanks
Expert:  Viet - Computer Tech replied 10 months ago.
I'm sorry. Let me provide you written instructions:Open Play Store app icon on your phone.Then type / search for SMS BackupThen install the SMS Backup+ appThen open the SMS Backup+ appWhen prompted for backup option, make sure to use the Gmail option.Once backup is done, go to the Gmail.com website http://www.gmail.com on your computer.Then sign in your gmail email address if prompted.Then click on the SMS label on the left, then you will see all your text messages there.Please let me know if there is still any issue. Thank you.
Expert:  Viet - Computer Tech replied 10 months ago.
The instructions involves a few steps, but once you've done them, you can easily view all your text messages on the computer any time in the future.- Please watch the video instructions below for how to save / back up text messages and view them on your computer. Please click on the website below and watch:https://www.youtube.com/watch?v=ahN4pUn1iIM- I'm also providing the full written steps below:STEP 1:- On the computer, click on the Gmail website below:http://www.gmail.com, then there, sign in your gmail email address if prompted, then click on the gear icon near the upper right corner, then click on Settings, then click on the option Forwarding and POP/IMAP at the top, then make sure option Enable IMAP is selected., then click on Save Changes at the bottom.- Note: If you have problem following the above steps, then click on direct website link below:https://mail.google.com/mail/u/0/#settings/fwdandpop, then if prompted, sign in your gmail email address. Then make sure option Enable IMAP is selected. Then click on Save Changes at the bottom.STEP 2:- Next, please do the following steps on the phone:Open Play Store app icon on your phone.Then type / search for SMS BackupThen install the SMS Backup + appThen open the SMS Backup+ appWhen prompted for backup option, make sure to use the Google / Gmail account option.Allow it to backup.STEP 3:- Once that is done, then from now on you can go to the Gmail.com website any time on your computer:http://www.gmail.com, then sign in your gmail email address if prompted, then in your Gmail email on the computer, click on the SMS label on the left side. Then you will see all your text messages.- Please watch the video; it's easier:https://www.youtube.com/watch?v=ahN4pUn1iIMPlease let me know if there is still any issue. Thank you.
Customer: replied 10 months ago.
Thanks...mission achieved !
Expert:  Viet - Computer Tech replied 10 months ago.
You're welcome. Great. If you need help with anything else, please come back any time. Thank you very much for your patience.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.