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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33816
Experience:  Over 15 years of consulting to the IT industry
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I haven't used my Toshiba U300 a while and have forgotten

Resolved Question:

I haven't used my Toshiba U300 for quite a while and have forgotten the password. I have forgotten probably thanks to life saving heart surgery I had for a thoracic aortic aneurism followed by 8 days in intensive care. How do I open it without my old password?
Christine Farrell
+44(###) ###-####
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.
Hi there and welcomeCan you tell me please Christine, which version of windows you are using on the Laptop?
Customer: replied 10 months ago.
Whatever it came with when I purchased it. It says on the opening page Windows Vista home premium
Expert:  Richard replied 10 months ago.
ok, there is a simple method and a complex method for this.It is dependent on do you have data you need to keep on the laptop?As the simple method is to reinstall windows which means you lose your data and programs and would need to install this again.Please let me know
Customer: replied 10 months ago.
No I am not dependent on data stored on the laptop.
Expert:  Richard replied 10 months ago.
ThanksPower off the Laptop.Then hold the 0 (zero) key and with it held, power on the Laptop.Keep Zero held until it has started and you are at the recovery managerthen follow the onscreen steps to perform a factory restore.This will reinstall windows so the Laptop is as new, and you can then set it up again and use it.Let me know please how you go.
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33816
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 10 months ago.
How did you go with this Christine?

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