Hi. My name is***** you for your question.
I can help with this.
Can we do a screen sharing session and I can help you directly?
We should be able to roll things back if necessary.
Thank you. From your computer, please click the link below (after reading this).
When the page opens click the green I Agree button and the connection download will begin.
When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open.
If Windows asks, Allow changes to be made.
When the file has loaded we should be connected.
Calling now. I thought it odd that when I called the other number I
was told that no one by the name of Frederick lived there.