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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32205
Experience:  Over 15 years of consulting to the IT industry
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I have a Lenova Yoga Tablet 2 and just recently have had a

Resolved Question:

Hi I have a Lenova Yoga Tablet 2 and just recently have had a problem logginginto some companies etc after entering my email address a typewriter sign has popped up obliterating any further data needing entering and i am unable to complete. this has happpened when trying to accessmy online banking too and is very frustrating. it has happened when I have tried to enter a review on something i have purchased online. A text also appears stating "automatically share some anonymised snippets of what and how you type in Google apps to improve google Keyboard" Just don't know what to do do get rid of this.
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.
Hi there and welcomeTo confirm, you are using Google Chrome as your web browser correct?
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32205
Experience: Over 15 years of consulting to the IT industry
Richard and 7 other Computer Specialists are ready to help you
Customer: replied 8 months ago.
Expert:  Richard replied 8 months ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 8 months ago.
Info says my tablet is blocked for sharing from unknown sources. How do I unblock ?
Expert:  Richard replied 8 months ago.
which program is saying this?
Customer: replied 8 months ago.
After I click on your teamviewer site and after atemting to downoad
Expert:  Richard replied 8 months ago.
ok, but what exactly is saying the download is blocked?
Customer: replied 8 months ago.
After I've pressed install downoad message comes up Instll blocked. for security your tablet is set to block installation of apps obtaine from unknown sources
Expert:  Richard replied 8 months ago.
ok, do this pleaseIn Google Chrome, click on the three bars top right then click on Settings,Then show Advance settings, then reset Settings.Once done, restart the Yoga and tell me if you still have the initial problem please
Customer: replied 8 months ago.
I'm rather technophobic a pensioner)and not sure what to reset on settings,sorry,getting panicked.
Customer: replied 8 months ago.
I don't know whether to wait until I can get my son-in -law to come and help me navigate. i'm foxed
Expert:  Richard replied 8 months ago.
Its ok, you go to the very bottom as per my instructions then click on reset Settings.Its one button
Customer: replied 8 months ago.
clicked on settings, gone done to advanced settings but there isn't a button for re-set settings. Just site settings
Expert:  Richard replied 8 months ago.
It is there, right at the bottom, the last item
Customer: replied 8 months ago.
On my screen it isn't. After clicking on Settings bringing screen up to Advanced settings then listed under Advanced settings is :-
Privacty
accessibility
site settings
data saver
about chrome and that's all, honestly
Expert:  Richard replied 8 months ago.
you on a windows computer correct?
Customer: replied 8 months ago.
I'm honestly confused. Perhaps we should terminate until i can get some advice from a friend/relative as I am totally confused now,sorry.
Expert:  Richard replied 8 months ago.
Can we try this please, click this link, click I agree and run the file pleasehttp://www.justanswer.com/remotedesktop/join.aspx?Session=e65035b7-abba-475b-831e-634b1b106d4e
Customer: replied 8 months ago.
It was just hopeless my trying to download. Pressed agree and download and open but nothing came up on screen. I'm giving up trying just now, sorry feel too stressed with it.
Customer: replied 8 months ago.
I'm sorry I do not wish to proceed any further. I think I need to find a technician locally for visual/handson help with my problem. I'm just getting more confused and it's not helping me. i need to request a refund please. Not your fault.

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