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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I cannot remember my password ***** my kindle and cannot

Customer Question

i cannot remember my password ***** my kindle and cannot access it
Submitted: 1 year ago.
Category: Computer
Expert:  Jerry Hannell replied 1 year ago.
Hello sir/madam, I would like to help you, please let me know when you are ready.
Jerry Hannell and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
reply as soon as possible
Customer: replied 1 year ago.
still waiting for responce after i hour
Expert:  Jerry Hannell replied 1 year ago.
hello sir/madam, do you have important information in your kindle? (if yes, please let me know) if not, we can reset your kindle to factory condition (typing resetmykindle into the passcode field and pressing enter)
Customer: replied 1 year ago.
still not working
Expert:  Jerry Hannell replied 1 year ago.
we can restore your kindle to factory condition, did you try it? (we can reinstall all of your information after that)