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Hi there and welcome
To do this, on the iPhone go to settings, Wifi, then select your BT network in the list.
Enter in your password (it is wireless or security key on a label on the Hub)
and once done, it is then connected to the network.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
I think I must be thick! Where do I enter the password?
The BT Hub reference 8TN6 is already displayed on my wife's phone.
When you connect it asks you to enter in the password.
Is it saying it is connected when you go to settings, wifi?
I'm so sorry. I can't see where to enter the password. I think I'n connected, the green and white tube is on opposites Wi-fi and BTHub5-8TN6 is ticked - but still no connection.
If it is ticked it is connected
How do you mean no connection? What are you trying to do?
With my Iphone 4s, no problems. I have 5 blobs in the top left hand corner. With my wife's phone, just "no service".
ok, but that can be referring to the phone network, not wifi.
If you install an app, can you access the app store?
I don't do Aps!
Perhaps I had better wait for my son.
I just need to know if you can access the app store on the phone as then we know if it is connected or not.
When I press the Aps button on her phone, yes, I di get the featured Aps.
ok, so your connected to the wifi Tony.
No service is referring to the phone network from Vodafone.
Did you put the Sim into it and activate the Sim card?
I put the Sim card in. I may not have activated it. How is that done?
Call 0333 3040 191 and have it activated and it will then get service.
I only get recorded messages there!
strange as thats the correct number
You have vodafone so on your phone dial 191 which gets there as well
I got through to them in the end!
Did what they said - I think.
Still no luck.
Don't worry. You've done what you can from there.
I'll wait for my son.
but if it says no service, it means it is not connecting to vodafones network..
Did you tell them you get no service?