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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35350
Experience:  Over 15 years of consulting to the IT industry
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How do I connect my wife's new I phone 4s to the network. I

Resolved Question:

How do I connect my wife's new I phone 4s to the network. I am on a Vodaphone contract and she is vodaphone pay as you go. I have a BT Hub
Submitted: 12 months ago.
Category: Computer
Expert:  Richard replied 12 months ago.

Hi there and welcome

To do this, on the iPhone go to settings, Wifi, then select your BT network in the list.

Enter in your password (it is wireless or security key on a label on the Hub)

and once done, it is then connected to the network.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 12 months ago.

I think I must be thick! Where do I enter the password?

The BT Hub reference 8TN6 is already displayed on my wife's phone.

Expert:  Richard replied 12 months ago.

When you connect it asks you to enter in the password.

Is it saying it is connected when you go to settings, wifi?

Customer: replied 12 months ago.

I'm so sorry. I can't see where to enter the password. I think I'n connected, the green and white tube is on opposites Wi-fi and BTHub5-8TN6 is ticked - but still no connection.

Expert:  Richard replied 12 months ago.

If it is ticked it is connected

How do you mean no connection? What are you trying to do?

Customer: replied 12 months ago.

With my Iphone 4s, no problems. I have 5 blobs in the top left hand corner. With my wife's phone, just "no service".

Expert:  Richard replied 12 months ago.

ok, but that can be referring to the phone network, not wifi.

If you install an app, can you access the app store?

Customer: replied 12 months ago.

Oooer!

I don't do Aps!

Perhaps I had better wait for my son.

Expert:  Richard replied 12 months ago.

I just need to know if you can access the app store on the phone as then we know if it is connected or not.

Customer: replied 12 months ago.

When I press the Aps button on her phone, yes, I di get the featured Aps.

Expert:  Richard replied 12 months ago.

ok, so your connected to the wifi Tony.

No service is referring to the phone network from Vodafone.

Did you put the Sim into it and activate the Sim card?

Customer: replied 12 months ago.

I put the Sim card in. I may not have activated it. How is that done?

Expert:  Richard replied 12 months ago.

Call 0333 3040 191 and have it activated and it will then get service.

Customer: replied 12 months ago.

I only get recorded messages there!

Expert:  Richard replied 12 months ago.

strange as thats the correct number

You have vodafone so on your phone dial 191 which gets there as well

Customer: replied 12 months ago.

I got through to them in the end!

Did what they said - I think.

Still no luck.

Don't worry. You've done what you can from there.

I'll wait for my son.

Expert:  Richard replied 12 months ago.

but if it says no service, it means it is not connecting to vodafones network..

Did you tell them you get no service?

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35350
Experience: Over 15 years of consulting to the IT industry
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