Hello and welcome to Justanswer,my name is***** will be assisting you with your computer issue today.
Ma'am are you trying to go back to the previous windows operating system installed in the computer,if so which was the previous operating system installed in it?
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Ma’am please answer my above questions so that i can help you better.
Ma'am checking to see whether you still need my help.
Please let me know.
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