How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I have a Panasonic video camera SDR-H85 which has gone

Customer Question

I have a Panasonic video camera SDR-H85 which has gone completely 'dead'. I have recorded video on a SDHC card, prior to it failing which I wish to download into my computer for editing using the Pinnacle Studio suite.
According to the instructiopns I can only do this through the camcorder. Is there any way I can do this with the card in the computer SD card slot.
Many thanks
Bryan Davies
Submitted: 1 year ago.
Category: Computer
Expert:  Jerry Hannell replied 1 year ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Jerry Hannell and 2 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 1 year ago.

hello sir/madam, are you using the computer in question now?

Customer: replied 1 year ago.
My phone number is *****(###) ###-####
Customer: replied 1 year ago.
Expert:  Jerry Hannell replied 1 year ago.

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx

Customer: replied 1 year ago.
ID 647 388 792
PW 6756
Expert:  Jerry Hannell replied 1 year ago.

is it running now? (if not, can you run it again)

Customer: replied 1 year ago.
Are you requesting me to open the Panasonic Video Suite? The computer is otherwise running
Expert:  Jerry Hannell replied 1 year ago.

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx

Customer: replied 1 year ago.
ID as before 647 388 792
PW 6727
Expert:  Jerry Hannell replied 1 year ago.

it seems program is not running, can you run it again? (it should stay on screen)

Customer: replied 1 year ago.
Just opened the Panasonic Videocam Suite
Expert:  Jerry Hannell replied 1 year ago.

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx (can you try again and after opening this, it should stay on screen)

Customer: replied 1 year ago.
OK on screen now
Expert:  Jerry Hannell replied 1 year ago.

it seems password ***** what is the new password? (id is same)

Customer: replied 1 year ago.
Have had 3 Passwords
6756 6727 6592
Expert:  Jerry Hannell replied 1 year ago.

hi again, can you run the program again? link: http://tiny.cc/z5lvcx