Hello my name is ***** ***** I will be happy to assist you.
Are you unable to connect to the internet? Also what is the make and model of router and which lights are out?
To get connected please click HERE and follow the instructions on the screen
You will need to be on a windows PC to get connected this, if you are not please let me know.
Ok you did not connect yesterday, I waited for an hour or so. Remote may not help in this case though, if you could tell me the make and model of router and which lights are out that would help. Also are all your computers or devices in your home able to get online?