it seems we are unable to resolve your issue via these avenues and a product repair is necessary, please follow the process below. As there may be small local differences in the specific process per country, please check the support pages for your country of residence via our country selector.
Locate your nearest Canon authorised service facility
Please use this link >>> repair centre locator tool to find the details of your nearest Canon authorised service facility.
Ensure that you include all necessary information with the product being returned
Please print and complete the standard Canon repair form to return with your product
This form will provide us with all of the information we require to investigate the issue with your product, to repair it if required, and to update you on the status of your repair. If you are unable to print the form, please confirm the same information in a letter which you should send to us with your product.
Ensure that the product is securely packaged for transit
As Canon accepts no liability for loss or damage that occurs during transit, we recommend that your product is safely and securely packaged. Depending on the value of the product, you may also wish to consider insuring the shipment.
Please note that it is always possible for you to take a product in person to an authorised Canon repair facility. The opening hours, address and other relevant details are provided via the 'Repair Contacts' link above.
Once I have sent my product in for repair, what happens next?
Once received by an authorised Canon repair facility, your product will be registered onto our repair system and an acknowledgement message will be sent to you to confirm receipt.
If you are claiming a warranty repair for your product, an initial investigation of the product and supporting documentation will take place in order to confirm that the warranty applies. If a warranty repair applies, your product will enter our standard repair process and, upon completion, the product will be dispatched to you or made available for collection.
If for any reason it is determined that a warranty repair is not applicable, you will be informed of this and an estimate can be provided for a chargeable product repair. A nominal fee may be applied for this assessment to take place however you will be contacted for your agreement prior to this. It will be clearly indicated on any estimate provided if the repair falls under our ‘fixed price repair scheme’, otherwise an estimate will be provided based on the estimated required spare parts and labour.
Costs estimates provided by Canon may always be accepted or declined by customers notifying the appropriate authorised Canon repair facility how they wish to proceed. Declining a cost estimate will result in the product being returned by Canon. Accepting a cost estimate will ensure that the product progresses via our repair process and once repaired, the product will be dispatched to you or made available for collection.