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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40227
Experience:  Over 15 years of consulting to the IT industry
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My files have been encrypted and are unusable. What can I

Customer Question

My files have been encrypted and are unusable. What can I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Exactly how were they encrypted Peter? What exactly has happened?

Richard and 7 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
On booting up my computer a few days ago three whole screen was taking up by a cage red noting informing me that my files had been encrypted and would need a special key to unlock them. My efforts have proved futile - any suggestions? PGB
Customer: replied 1 year ago.
The threat only seems to affect personal files leaving the rest of the computer useable. PGB
Expert:  Richard replied 1 year ago.

Can you give me the exact and complete message it gives, here please

Also what you have already tried to do.

Customer: replied 1 year ago.
I'm not sure the threat can be printed without trying.
I have done nothing more than fret. PGB
Expert:  Richard replied 1 year ago.

can you take a photo and attach it here?

Expert:  Richard replied 1 year ago.

Or can you use the computer still?

Customer: replied 1 year ago.
No, my technical competence is limited.
In all other respects the computer is usable. PGB
Expert:  Richard replied 1 year ago.

ok, do the following on the problem computer please

go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you