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Hi there and welcome
Exactly how were they encrypted Peter? What exactly has happened?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Can you give me the exact and complete message it gives, here please
Also what you have already tried to do.
can you take a photo and attach it here?
Or can you use the computer still?
ok, do the following on the problem computer please
go to www.teamviewer.com