Hi there and welcome
Can you tell me the make and model of the Bluetooth device please Mike?
ok, thats a company, can you tell me the actual make and model of the device please?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
It is an additional service Mike, for me to take over your computer and do this, else we continue here, but then I need to know the make and model of the bluetooth device please.
No, the second payment was a request for the additional service, you can confirm this with customer service on
For your question, the speaker is not for Bluetooth with the computer, you have to use the Aux cable from the headphone port on the computer to the speaket. The Bluetooth is for use with a mobile phone or Tablet
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit